Muhammad Obaidullah Karim

• Shared menu knowledge to effectively assist guests with questions and special requests.
• Provided smooth, pleasant dining experience in a fast-paced all day dining restaurant, serving 500+ guests daily.
• Smoothened shift transitions by resetting F&B areas for next service.
• Used MICROS POS to complete daily sales and inventory reports with 100% accuracy.
• Suggested restaurant menu improvements that generated in additional sales.
• Secured revenue by accurately monitoring cash intake and deposits, eliminating financial discrepancies.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Checked-in deliveries and signed-off on products received.
• Ensured guests left with positive impression of restaurant, helping to promote repeat business.

• Performed various store operations including opening and closing procedures, product display management and budget control.
• Conducted staff appraisals and promoted ongoing professional development.
• Recruited and trained 10+ staff members, leading by example to consistently elevate store standards.
• Created daily financial reports to track revenue, driving sales by providing support and guidance to underperforming team members.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Completed opening and closing procedures each day.
• Ran promotions and events in line with company standards.

DOCUMENTATIONS AND REPORTING RESPONSIBILITY

• Requisition form (RF)

• Good received notes (GRN)

• Good Dispatch notes/ Gate Pass (GDN)

• Goods Return report (GRR)

• Cost sheet of all items

Responsibilities includes:

• Inventory Controls

• Providing Guest Services on top notch

• Able to anticipate any guest needs & decision making in problems during operation

• Managing Staff deployments.

• Restaurant's Purchasing and Warehouse Supplies Management • Responsible in up-selling to achieve the budget.

• Petty Cash Management

• Staff Payrolls Management Ensures that brand standards and SOP's are consistently implemented.

• Roda Grill (Steakhouse & Bar)

• Hibachi (Japanese outlet)

• Bambooda (Thai Asian outlet)

• Makan (All day dining)

• Mawal (Lebanese outlet)

Skills:

• Special product knowledge on Wine pairing foods Worldwide Premium Steaks, Latin American recipes & Japanese Pan Asian cuisine foods & Wines, Liqueurs, Spirits , digestives, Aperitifs, Champagne.

• Handle training for the staff in a professional way.

• Able to anticipate any guest needs & decision making in problems during operation.

• Controlling of all Alcoholic & non-alcoholic beverages cost sales monthly inventory.

• Making of different origins Cocktails & Mocktails.

• Responsible in up-selling to achieve the budget.

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

• Perform shift closing on the Point of sales and tally cash and credit card settlements.

Worked on Food & Beverages Services Department as Senior Fine Dine Service associate at Hotel F&B outlet at Le' Jardine Pool Side Restaurant. More over outlets which I have been worked:

▪ Worked at Room Service.

▪ Worked at Opera Coffee Shop.

▪ Worked at La'Terrasse Buffet Restaurant.