Sheikh Muhammad Shameer
Abudhabi
Summary
Accomplished Sales Manager offering 5+ years of experience developing and maximizing DTC sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Travel Consultant
Go Fly Travels LLC
2022.11 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed over 50+ customer calls per day. Increased sales by 20%.
- Organized trips for individual, family and business travelers.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Maintained and updated corporate traveler profiles with current information.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with colleagues to create and promote special travel packages.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Conducted market research to investigate potential new travel destinations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Reservation Sales Representative
Tazeem Sons International Travels & Tours
2021.01 - 2022.10
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Checked in average of 7 passengers per flight.
Salesman
The Kings Productions
2019.08 - 2020.12
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
Professional Photographer
Free Lance
2017.02 - 2018.11
- Photographed high-quality images for various print and digital projects
- Took photos from different angles and perspectives to capture perfect images
- Developed long and short-term business needs while driving customer feedback for process improvements
- Digitally edited photos to enhance appearance
- Planned and prepared for on-location and studio shoots
Education
Bachelor of Science - Natural Sciences
Quaid E Azam University Islamabad
Islamabad Pakistan02.2022
High School Diploma -
ICB
Islamabad04.2019
Skills
- Airline Rules
- Team Member Collaboration
- Travel Bookings Processes
- Reservations and Ticketing
- Customer Loyalty
- Client Relationships
- Itinerary Preparation
- Business Growth
- Relationship Management
- Sales Expertise
- Critical Thinking
- Calm and Professional Under Pressure
- Problem-Solving Ability
- Landscape Photography
- Event Shoots
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Travel Consultant
Go Fly Travels LLC
2022.11 - Current
Reservation Sales Representative
Tazeem Sons International Travels & Tours
2021.01 - 2022.10
Salesman
The Kings Productions
2019.08 - 2020.12
Professional Photographer
Free Lance
2017.02 - 2018.11
Bachelor of Science - Natural Sciences
Quaid E Azam University Islamabad
High School Diploma -
ICB
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