Muhammed Khopekar

Sharjah

Summary

Experience Customer relationship manager bringing 1.5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

year of professional experience

Work History

Customer relationship manager

ICICI LOMBARD

07.2022 - 10.2023

Develop & execute customer relationship management campaigns to increase customer loyalty
Prepare a set of universal customer relationship procedures & apply them at every level of the company
Analyze customer behavior and measure their impact on business outcomes to update strategies
Maintain smooth communication with customers and promptly reply to their queries
Respond and resolve customer complaints quickly and efficiently
Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
Run effective promotional activities to optimize sales growth and customer retention.
Delivered superior customer service to strengthen relationships and drive future business revenue.

Education

MBA - Operations

Pillai College of Engineering

Panvel, India

08.2022

BMS - Business Management Studies

Changu Kana Thakur College

Panvel, India

06.2020

Skills

Excellent verbal and written communication skill
Analytical skills
Teamwork
Ability to grasp and understand new marketing skills

Maintaining Customer Database
Decision making
Compliant Management
Communications Strategies

Languages

English

Hindi

Additional Information

Microsoft Word

Microsoft Excel

Microsoft Power BI

Hobbies

Music
Cooking
Traveling

Timeline