MUHAMMED NASEEB
MOBILE TECHNICIAN AND SALES
Summary
I am an experienced Mobile phone technician and sales skills.
I bring more than seven years experience providing excellent repair service for smart phones and smart watch's and tablets. I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
MOBILE TECHNICIAN, SALES , 2ND INCHARGE
MINUTES QUICK SERVICE UAE
DUBAI
01.2021 - Current
- Meet with customers to determine the problem with the phone probable causes and type of repair needed
- Perform body repairs such as repairing a cracked or scratched screen or replacing buttons on the keypad
- Troubleshoot problems in the phone's programming to find error
- Give a written invoice of repair parts needed and estimate of cost to customer and get signatures where needed
- Offer customers mobile insurance and protection plans for future repairs on the phone
- Store merchandising
- Store opening and closing
- knowledge of people management techniques
- Ability to supervise store employees on daily basis to achieve sales target
- Participated in store promotional activities to increase sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
MOBILE TECHNICIAN
DIGITAL MOBILE SHOP RANNI
KERALA PATHANAMTHITTA
01.2017 - 12.2020
- Proficient in cell phone software programs
- Knowledge in repairing different types of cell phones
- Skills in providing high quality customer service
- Ability to troubleshoot problems and issues of cell phones
- Above-average electrical engineering skills
MOBILE TECHNICIAN
RIJUS MOBILES
KERALA OCHIRA
01.2016 - 12.2016
- Attended to broken cell phones brought in by customers
for repairs. - Conducted analysis with the customers on how the cell
phone broke down before proceeding with the repairs. - Scheduled the repair timetable and informed customers
when they can pick-up the unit.
MOBILE TECHNICIAN
CELLNET MOBILES
KERALA VARKALA
01.2015 - 12.2015
- Worked in several service units where we repair the broken and damaged mobile phones and bring them back to their original level of efficiency.
- Responded to service requests during and after business hours.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Applied external accessories such as screen protectors, skins and more.
Education
High School Diploma -
K A H H S SCHOOL
KOTTOPADAM MANNARKKAD KERALA 01.2012 - 12.2013
MOBILE TECHNICIAN -
PERFECTA INSTITUTE oF MOBILE PHONE TECHNOLOGY
MALAPPURAM,PERINTHALMANNA 01.2013 - 12.2014
Skills
Communication skills
Computer skills
Customer service skills
Management skills
Problem-solving skills
Watch battery replacement
Normal key duplication
Timeline
MOBILE TECHNICIAN, SALES , 2ND INCHARGE
MINUTES QUICK SERVICE UAE
01.2021 - Current
MOBILE TECHNICIAN
DIGITAL MOBILE SHOP RANNI
01.2017 - 12.2020
MOBILE TECHNICIAN
RIJUS MOBILES
01.2016 - 12.2016
MOBILE TECHNICIAN
CELLNET MOBILES
01.2015 - 12.2015
MOBILE TECHNICIAN -
PERFECTA INSTITUTE oF MOBILE PHONE TECHNOLOGY
01.2013 - 12.2014
High School Diploma -
K A H H S SCHOOL
01.2012 - 12.2013