MUKBUL AMED
Abu Dhabi,UAE
Summary
Commercially driven hospitality professional with progressive experience supporting revenue strategy hotel portfolio in the UAE. Experienced in revenue management, pricing strategy, forecasting, inventory optimization, OTA distribution, support long-stay commercial planning and hotel commercial operations. Trusted by senior leadership to contribute to pricing decisions, revenue forecasting, seasonal commercial planning, contract reviews and distribution strategy. Regularly collaborate with Revenue, Sales and Operations teams to optimize ADR, Occupancy, Rev PAR and overall hotel profitability. Successfully manage commercial relationships with more than 20+ OTA partners while supporting strategic initiatives that increased OTA production by over 20%. Recommended and implemented a micro stay distribution partnership generating more than 50 bookings and independently managed pricing for over 100+ long-stay bookings by aligning market demand, occupancy forecasts and revenue objectives. Known for commercial thinking, analytical decision-making, ownership, cross-functional collaboration and a proactive approach to continuous learning.
Overview
5
5
Languages
1
1
Certification
15
15
years of professional experience
Work history
Cluster Reservation Supervisor
Gewan Hotels & Resorts
Abu Dhabi, UAE
2024.03 - 2026.08
- Support revenue strategy across multiple hotels within cluster.
- Manage pricing, inventory, restrictions, and availability.
- Produce daily pickup and forecast reports.
- Monitor occupancy, ADR, RevPAR, and booking pace.
- Review competitor pricing and market trends.
- Coordinate OTA campaigns and channel optimization.
- Assist with long-stay and corporate business evaluation.
- Collaborate with Revenue, Sales, Front Office, and Operations.
- Support budgeting and commercial reporting.
- Ensure inventory accuracy across distribution channels.
- Key Achievements:
- Improved forecasting accuracy through structured pickup reporting.
- Strengthened inventory control across multiple distribution channels.
- Enhanced OTA management and reservation efficiency.
- Supported commercial decisions through market and performance analysis.
Reservation Supervisor
MD Hotel by Gewan
Dubai, UAE
2022.06 - 2024.02
- Implemented promotional strategies to drive bookings and revenue growth.
- Maintained accurate reservation records to facilitate seamless check-ins and check-outs.
- Liaised with other departments to ensure coordinated service delivery.
- Adopted latest reservation software, enhancing process efficiency.
Cluster Senior Supervisor
Expo 2020-Expo Village
Dubai, UAE
2021.08 - 2022.05
- Organised regular staff training sessions, boosting skills acquisition and knowledge transfer among the workforce.
- Implemented health and safety regulations, ensuring a safe workplace for all employees.
Front Office Supervisor
Danat Al Ain Resort 5*
2018.11 - 2021.07
- Monitored daily hotel operations, ensuring top quality service provision.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Developed weekly rosters, leading to balanced workload among staff members.
- Collaborated with housekeeping department for seamless guest services.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Tracked inventory levels, facilitating timely procurement of necessary supplies.
- Provided excellent customer service for improved guest satisfaction.
Front Office Team Leader
Danat Al Ain Resort 5*
2016.04 - 2018.10
- Handled cash transactions, ensuring accuracy in financial records.
- Implemented emergency protocols effectively during crisis situations.
- Coordinated with maintenance staff for timely room repairs.
- Supervised front office operations, achieved smoother workflow processes.
- Updated reservation system regularly for accurate room status information.
- Delegated tasks, improved workflow efficiency.
- Assisted guests with queries, provided optimal customer service solutions.
Front Office Associate
Danat Al Ain Resort 5*
2012.01 - 2016.03
- Delivered excellent hospitality by greeting all visitors warmly upon arrival at premises.
- Processed reservations over phone calls and email efficiently, provided timely confirmation to customers.
- Communicated special guest requests to respective departments promptly, aimed at delivering personalized services.
- Coordinated with other departments, facilitated seamless service delivery.
- Checked in guests swiftly to minimize their waiting time.
- Enhanced customer service by promptly addressing guest queries and complaints.
Education
Higher Secondary Certificate -
Raipur Govt. College
Lakshmipur, BangladeshSecondary School Certificate -
Bamni Adharsha High School
Lakshmipur, BangladeshSkills
- Revenue Management
- Commercial Strategy
- Forecasting
- Pricing Strategy
- Hotel Distribution
- OTA Management
- Reservations Operations
- Revenue Analytics
- Inventory Management
- Market Intelligence
- Performance Reporting
- Hospitality Operations
- Reservations Management
- Revenue Analysis
- Commercial Reporting
- Channel Management
- Inventory Control
- Yield Management
- Business Analytics
- STR Analysis
- Demand Forecasting
Systems
Opera PMS, Opera Cloud, RateGain, RateTiger, BookLogic, Microsoft 365
Languages
English
Advanced
Bengali
Native
Hindi
Fluent
Urdu
Advanced
Arabic
Beginner
Accomplishments
- STAR OF THE MONTH- Nov 2022- MD Hotel by Gewan Dubai
- STAR OF THE MONTH- Aug 2023- MD Hotel by Gewan Dubai
- DISTINCTIVE PERFORMER AWARD- Danat Al Ain Resort
Certification
- Emirates Red Crescent & Tawam Hospital – Abu Dhabi (Worked as a front liner during the pandemic of COVID-19)
- CERTIFICATE OF APPRECIATION- Danat Al Ain Resort.
- Certified for Danat Service Excellence Module- KHIDMA MUMTAZA
Professional Experience
• Support commercial strategy across hotels operations.
• Manage 20+ OTA partners.
• Manage 100+ long-stay bookings.
• Supported OTA campaigns delivering 20%+ production growth.
• Recommended microstay partnership generating 50+ bookings.
• Prepare daily pickup, forecast and budget analysis.
• Monitor ADR, Occupancy, RevPAR and inventory.
• Review seasonal contracts and pricing with senior leadership.
• Collaborate with Sales, Front Office and Operations.
References
Available upon request
Timeline
Cluster Reservation Supervisor
Gewan Hotels & Resorts
2024.03 - 2026.08
Reservation Supervisor
MD Hotel by Gewan
2022.06 - 2024.02
Cluster Senior Supervisor
Expo 2020-Expo Village
2021.08 - 2022.05
Front Office Supervisor
Danat Al Ain Resort 5*
2018.11 - 2021.07
Front Office Team Leader
Danat Al Ain Resort 5*
2016.04 - 2018.10
Front Office Associate
Danat Al Ain Resort 5*
2012.01 - 2016.03
Higher Secondary Certificate -
Raipur Govt. College
Secondary School Certificate -
Bamni Adharsha High School