MUKESH ARYA
Dubai,UAE
Summary
Successful Sales Consultant and Store in-charge with excellent lead generation potential and more than 12 years of total experience in retail. Highly effective at techniques used to close sales opportunities. Personable, motivated team player with extensive sales knowledge. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Rivoli Group
Sharjah, UAE
07.2022 - Current
- Key responsibility
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Maximising profitability and setting/meeting sales target
- Ensuring compliance of company policy.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Identified prospect needs and offered appropriate products and services.
Senior Sales Associate
MontBlanc India
Delhi, India
12.2019 - 07.2022
- Key responsibilities
- Advise and assist customers with their choices of products for themselves and for gifts
- Capture client information and actively develop client base, consistently adding information to further promote boutique relationships.
- Maintained eye-catching window display to increase footfall.
- High expectations placed on teamwork and ability to work professionally with fellow sales associates
- Fostered positive relationships with customers to enhance loyalty and retention.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Generated sales reports to guide management decisions and strategies.
Store Incharge
iWorld Apple Premium Resller
New Delhi, India
02.2014 - 11.2019
- Key responsibilities
- Develop and execute sales strategies
- Complete store administration and ensure compliance with polices and procedures
- Ensure high level of customer satisfaction through excellent service
- Setting up sales target for store and team.
- Planned and implemented layout and customer traffic flow to maximise sales and customer satisfaction.
- Prepared and oversaw employees' work schedules to meet sales targets.
- Initiated marketing campaigns and promotions to maximise shop sales.
- Coordinated rotas to ensure adequate staffing during peak hours.
- Maintained inventory levels established by guidelines to meet customer needs.
- Trained and supervised existing and new shop employees to provide outstanding customer service.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Conducted regular housekeeping activities and merchandising to maintain aesthetic shop presentation.
- Key achievements
- Achieved twice 100% mystery audit score as store in-charge
Sales Executive
Taj Khazana, Taj Mahal Hotel
New Delhi, India
08.2011 - 01.2014
- Responsibilities
- Achieving individual and store sales target
- Maintaining stock inventory
- Responsible for making all sales report on daily basis
- Identify new sales and marketing opportunities
- Setup display and Merchandise
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
Education
Bachelor of Arts - Humanities
Delhi University
Delhi, India 08/2008 - 07/2011
12th - Arts
Delhi Govt. School
Delhi/India 04/2007 - 05/2008
10th - Maths,Science,Social Studies,English
Delhi Govt. School
Delhi/India 03/2005 - 04/2006
Skills
- Highly responsible and reliable
- Fast learner
- Well-organised
- Dedicated team player
- Experience as store in-charge for 3 years
- Customer service specialist
Languages
English
Upper intermediate
Hindi
Fluent
Timeline
Sales Consultant
Rivoli Group
07.2022 - Current
Senior Sales Associate
MontBlanc India
12.2019 - 07.2022
Store Incharge
iWorld Apple Premium Resller
02.2014 - 11.2019
Sales Executive
Taj Khazana, Taj Mahal Hotel
08.2011 - 01.2014
Bachelor of Arts - Humanities
Delhi University
08/2008 - 07/2011
12th - Arts
Delhi Govt. School
04/2007 - 05/2008
10th - Maths,Science,Social Studies,English
Delhi Govt. School
03/2005 - 04/2006
Similar Profiles
Devang NimlaDevang Nimla
Senior Sales Associate at RIVOLI GROUPSenior Sales Associate at RIVOLI GROUP
NEERAJ BHATTNEERAJ BHATT
Retail Sales Associate at RIVOLI GROUPRetail Sales Associate at RIVOLI GROUP
Agnes Richard ChouriAgnes Richard Chouri
Customer Care Representative at Rivoli GroupCustomer Care Representative at Rivoli Group