Mung Hau Mang

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Used POS system to enter orders, process payments and issue receipts.

Sale services and merchandise install shelf

• Continually maintained and improved company's reputation and positive image in markets served.
• Wrote and distributed press releases to increase brand visibility.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Handled reservations and answered questions from interested patrons for busy Number-room hotel.
• Generated and reported performance metrics to management to inform decision-making.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.