Summary
Overview
Work History
Education
Skills
Software
sport, mass communication
Certification
Timeline
ResearchAssistant
Munira Muhammad Al Balushi

Munira Muhammad Al Balushi

Customer Service Support Manager
Ajman

Summary

A challenging position with an organization that offers growth based on dedication and proven ability. The ideal position would offer long term commitment conductive professional growth and achievement. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

16
16
years of professional experience
10
10
years of post-secondary education
4
4
Languages
8
8
Certificates

Work History

Acting team leader

Front Desk Agent

Utilities
06.2010 - Current
  • Handling registration of Customers property
  • Handling queries and providing information to the clients
  • Handling customer complaints, issue and solving them
  • Generating of bills and providing all details to customer
  • Cash collection, banking and collection report.

Call Center Agent

12.2009 - 06.2010
  • Handling customer questions, complaints, queries and inquiries with high degree of courtesy and professionalism
  • Handling inbound and outbound calls
  • Checking central inbox email on daily basis
  • Handling of other responsibilities like data cleaning and filing

Customer Service Representative

Nakheel Sales Center
06.2007 - 03.2009
  • Handling customer questions, complaints, queries and inquiries with high degree of courtesy and professionalism
  • Handling inbound and outbound calls and creating reports
  • Checking of info emails on daily basis and generating weekly & monthly report
  • Meeting and handling customers during City Escape
  • Handling Forsa Campaign calls, emails & reports
  • Worked in a public relation department handling the data entry
  • Worked as a Receptionist during sales launches, booked appointments by meeting customers.

Customer Service Representative

Cupola Tele Services
Dubai
09.2005 - 05.2007
  • Handling customer questions, complaints, queries and inquiries with high degree of courtesy and professionalism
  • Managing transactions and offering alternative solutions with the objective of retaining customers' business
  • Utilizing a variety of systems and web-based tools to research & resolve customer issues
  • Provides daily and weekly reports to the Call Center Manager
  • Capturing and Auditing Data
  • Build, Populate Data, Maintain Records, and Report across Multiple Databases
  • Team Player for the Following Departments within Cupola Tele Services & Nakheel: 1
  • Sun Micro System 2
  • Hp 3
  • International Plant Exhibition (IPE) 4
  • Cisco System 5
  • ARY TV 6
  • Forsa 8
  • Public relation department 9
  • City Escape

Education

HIGHER SECONDARY -

KHADIJAH KUBRA SCHOOL

Associate of Science -

Intl Federation of Body Building & Fitness (IFBB)
Dubai, U.A.E
08.2020 - Current

Associate of Science - First Aid Training Course

First Aid International
Dubai U.A.E
10.2021 - 10.2023

Associate of Arts - Basic Fire Safety

Safer Fire Safe Consultancy
Dubai U.A.E
03.2017 - 03.2022

Associate of Science - Stress & Time Management

HNI Training & Coaching
Dubai, U.A.E
04.2022 - 04.2022

Associate of Arts - Beauty & Fitness Workshop

Diar Beauty Center
Dubai, U.A.E
09.2021 - 09.2022

Skills

COMPUTER SKILLSundefined

Software

MS word, excel, powerpoint

Oracle, CC&B

Photoshop

sport, mass communication

Sports:

weight lifting

power lifting

mass wrestling

basketball


Mass communications:

public speaking


Certification

Weight Training precription specialist Lev. 2 - Nov 2020

Timeline

Associate of Science - Stress & Time Management

HNI Training & Coaching
04.2022 - 04.2022

Associate of Science - First Aid Training Course

First Aid International
10.2021 - 10.2023

Basic Nutrition

10-2021

Associate of Arts - Beauty & Fitness Workshop

Diar Beauty Center
09.2021 - 09.2022

IFBB- Body Building Specialist

09-2021

Weight Training precription specialist Lev. 6

06-2021

IFBB- dip. Adv Bodybulding & fitness trainer specialist lev. 8- May 2021

05-2021

IFBB- Weight Training Precription Specialist lev.4 - Apr 2021

04-2021

Weight Training precription specialist Lev. 2 - Nov 2020

11-2020

IFBB- Personal Fitness trainer - Sept 2020

09-2020

IFBB- Weight Training Precription Specialist lev. 1- sept 2020

09-2020

Associate of Science -

Intl Federation of Body Building & Fitness (IFBB)
08.2020 - Current

Associate of Arts - Basic Fire Safety

Safer Fire Safe Consultancy
03.2017 - 03.2022

Front Desk Agent

Utilities
06.2010 - Current

Call Center Agent

12.2009 - 06.2010

Customer Service Representative

Nakheel Sales Center
06.2007 - 03.2009

Customer Service Representative

Cupola Tele Services
09.2005 - 05.2007

Acting team leader

HIGHER SECONDARY -

KHADIJAH KUBRA SCHOOL

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Munira Muhammad Al BalushiCustomer Service Support Manager