Munish Jaswal
Dubai,UAE
Summary
Dedicated professional with expertise in maintaining high standards and ensuring safety protocol adherence. Proficient in basic maintenance tasks, room inspection, and cleaning procedures, demonstrating discretion and trustworthiness. Strong skills in efficient time management, attention to detail, and teamwork, complemented by experience in training and development. Committed to enhancing operational efficiency while pursuing opportunities for career growth within the hospitality industry.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Housekeeping Team Leader
Novotel Gold District
Dubai
06.2024 - Current
- Conducted regular performance evaluations for continuous growth of team members.
- Performed administrative duties such as shift scheduling and delegation of daily tasks efficiently.
- Upheld hotel's reputation by strictly adhering to health and safety regulations during all tasks.
- Managed room assignments effectively each day, minimising wait time for guests upon arrival.
- Refined staff training methods to enhance overall performance levels.
- Ensured pristine conditions throughout hotel by supervising daily cleaning tasks.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Actioned customer feedback to improve satisfaction ratings.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Trained staff in proper cleaning, sanitisation and infection control.
Room Attendant
Wyndham Deira
Dubai
09.2023 - 07.2024
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Improved customer experience with attentively addressing their needs.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Provided detailed room service for the comfort of guests.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
Room Attendant
Dubai Marine Beach Resort & Spa
Dubai
06.2022 - 08.2023
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Restocked amenities promptly, ensuring availability at all times.
- Improved customer experience with attentively addressing their needs.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
Education
Bachelor of Hotel Management - Hotel Managment
Himachal Pradesh University
Shimla 07.2017 - 06.2020
Skills
- High standards maintenance
- Basic maintenance tasks
- Safety protocol adherence
- Room inspection
- Knowledge of cleaning procedures
- Discretion and trustworthiness
- Efficient time management
- Attention to Detail
- Training and Development
- Teamwork
Languages
English
Advanced
Hindi
Native
Accomplishments
Employee of the Month, April 2024
References
References available upon request.
Timeline
Housekeeping Team Leader
Novotel Gold District
06.2024 - Current
Room Attendant
Wyndham Deira
09.2023 - 07.2024
Room Attendant
Dubai Marine Beach Resort & Spa
06.2022 - 08.2023
Bachelor of Hotel Management - Hotel Managment
Himachal Pradesh University
07.2017 - 06.2020
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