MURALI PONNA
Senior Relationship Officer
Abu Dhabi
Summary
My objec)ve is to channel my enthusiasm and experience into a role where I can further contribute to the achievement of organisa)onal goals. I am confident that my addi)on to your team will be advantageous for your organisa)on.
Customer-focused professional dedicated to enhancing revenue, op7mising performance, and delivering excep7onal service. Skilled in overseeing diverse opera7ons and nurturing enduring client rela7onships with an emphasis on quality. Proficient in fostering produc7tive collabora7ons, demonstra7ng strong communica7on, interpersonal, analy7cal, and problem-solving abili7es.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Senior Relationship Officer (ENBD Credit Cards)
MNM Marketing
06.2023 - 12.2024
- Identify and engage potential customers for Credit Card and Personal loan with Account opening products
- Assess clients' financial needs and provide tailored credit card and loan solutions
- Stay updated on ENBD's Credit cards and personal loan offerings and benefits
- Assist clients in completing loan applications and gathering documentation
- Collaborate with the credit team to evaluate applicants' creditworthiness
- Meet or exceed monthly sales targets to grow the personal loans portfolio
- Provide exceptional service, addressing client inquiries and concerns
- Stay informed about market trends and competitor offerings
- Ensure sales practices comply with regulatory requirements and internal policies
- Build and maintain client relationships to encourage repeat business and referrals
Sales Officer (Mashreq Bank Credit Card)
Smart Union Commercial Brokerage LLC
10.2020 - 03.2023
- Delivered exceptional customer satisfaction while demonstrating strong interpersonal skills
- Contributed significantly to application growth during the initial month of operations at Landmark
- Achieved 55% completion of loan applications, alongside substantial loan volume, in May
- Played a pivotal role in establishing the Henderson branch as a leading spectrum branch for Landmark
- Maintained daily workflow by meticulously observing, receiving, and analysing relevant information to identify and address issues
- Received recognition for directly enhancing employee productivity while showcasing a talent for relationship building
- Reviewed loan agreements to ensure completeness and accuracy in accordance with company policy
Sales Executive - Home Loan, Business Loan, Loan against Property, Personal Loans
India Info-line Securities Pvt Ltd
04.2003 - 08.2020
- Activated forms within the Central Depository Accounting System (CDAS)
- Uploaded batches and generated Depository Participant (DP) numbers
- Updated brokerage information and system modifications as necessary
- Verified online account opening forms for accuracy and compliance
- Managed data entry and verification of account forms for both individual and corporate clients
- Facilitated the closure of online accounts efficiently
- Processed modification requests, including changes to banking information
Education
Higher Secondary Certificate (HSC) - undefined
A.E.S. Jr. College
Secondary School Certificate (SSC) - undefined
A.E.S. High School
Bachelor Of Commerce -
Delhi University
Skills
MS Office
Personal Information
- Date of Birth: 10/02/82
- Nationality: Indian
- Marital Status: Married
Visa Valid Up To
03/2025
Timeline
Senior Relationship Officer (ENBD Credit Cards)
MNM Marketing
06.2023 - 12.2024
Sales Officer (Mashreq Bank Credit Card)
Smart Union Commercial Brokerage LLC
10.2020 - 03.2023
Sales Executive - Home Loan, Business Loan, Loan against Property, Personal Loans
India Info-line Securities Pvt Ltd
04.2003 - 08.2020
Higher Secondary Certificate (HSC) - undefined
A.E.S. Jr. College
Secondary School Certificate (SSC) - undefined
A.E.S. High School
Bachelor Of Commerce -
Delhi University
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