MURTZA KHAN
Dubai
Summary
Enthusiastic Cashier with 7 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outlet Cashier
Five Hotels
12.2021 - 01.2024
- Enhanced customer satisfaction by efficiently processing transactions and maintaining a clean, organized workspace.
- Oversee cash handling procedures, including reconciling cash registers, preparing deposits, and securing funds according to the restaurant's policies. Ensure accuracy in cash handling and report any discrepancies to the appropriate management personnel.
- Reduced wait times for customers by swiftly handling cash register operations and providing accurate change.
- Assisted in increasing sales by upselling promotional items (Vouchers) and informing customers of current deals.
- Strengthened teamwork among colleagues through clear communication and collaborative problem solving.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Team Manager
1point1 Solutions Pvt Ltd
01.2020 - 09.2021
- Evaluated employee performance on a weekly basis and coached and trained 15 to 20 team members, increasing quality of work and employee motivation
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to the executive office
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Contacted clients with past-due payments and actively monitored all payments due from clients
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices
- Successfully implemented new technologies and process automations to encourage continuous improvement.
Team Leader
Quantum Integrated Communication Pvt. Ltd
01.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback.
Senior Associate
WNS Global Services
10.2015 - 06.2016
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor Of Commerce - Commerce
IGNOU
Delhi12.2023
HSC: Commerce -
St Vincent College of Commerce
Pune06.2012
SSC -
Kids Corner Happy Senior Secondary School
Agra05.2010
Skills
- F&B knowledge
- Following Safety Protocols
- Attention to Detail
- Maintaining Store Appearance
- POS System Proficiency (Micros,Opera)
Accomplishments
- "In my role, I have successfully identified and resolved numerous cases related to cash discrepancies within outlets. Through meticulous analysis and attention to detail, I proactively detected irregularities, investigated the root causes, and promptly reported findings to the department.
Certification
09/01/21, DRA certified (RBI)
Skills
Very Good, Excellent, Very Good, Excellent
Additional Information
Dedicated and results-oriented professional with an extensive background in the Food and Beverage (F&B) industry. Leveraging deep knowledge and expertise in the F&B department, I have successfully identified and addressed numerous cases, bringing to light critical insights that have significantly contributed to the department's efficiency and effectiveness. My proactive approach to problem-solving and keen attention to detail have not only mitigated challenges but also garnered appreciation from colleagues and superiors alike. Committed to continuous improvement and innovation, I am poised to bring valuable contributions to any team or organization in the F&B sector.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Outlet Cashier
Five Hotels
12.2021 - 01.2024
Team Manager
1point1 Solutions Pvt Ltd
01.2020 - 09.2021
Team Leader
Quantum Integrated Communication Pvt. Ltd
01.2017 - 07.2019
Senior Associate
WNS Global Services
10.2015 - 06.2016
Bachelor Of Commerce - Commerce
IGNOU
HSC: Commerce -
St Vincent College of Commerce
SSC -
Kids Corner Happy Senior Secondary School
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