MUSKAN PARIHAR
DUBAI
Summary
Dependable self-starter experienced in customer service, quality assurance and solving customer problems and concerns. Responsible and hardworking, self starter and produce quality and great customer service skill and meet deadlines.Will deliver diversity and a professional outlook in any operation.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE AND RELATIONSHIP OFFICER
SIGNIFY FINANCING SERVICES
12.2022 - Current
- GUIDE AND LEAD TEAM MEMBERS TO DELIVER PRODUCTS/SERVICES THAT MEET OR EXCEED THE CUSTOMER REQUIRMENTS
- ANALYTICAL SKILLS, AND DESIRE TO IMPROVE CUSTOMER SATISFACTION
- POSITIVE AND HARDWORKING INDIVIDUAL WITHE THE ABILITY TO RESOLVE PROBLEMS AND WORK WELL WITH OTHER
- ALWAYS A POSTIVE INDIVIDUAL AND TO PERFORMER ON THE FLOOR MONTH ON MONTH
- STRONG NEGOTITATION SKILLS.
TELLER
HDFC BANK
09.2021 - 11.2023
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile.
Education
MPhil -
STANDFORD BUSINESS SCHOOL
01.2023
Master's Degree -
ST. BEDES COLLEGE SHIMLA
01.2021
Bachelor -
CENTER OF EXCELLENCE
01.2019
DATA ANALYTICS AND CONSULTING VIRTUAL INTERNSHIP -
KPMG
06.2023
THE DIGITAL GARAGE TEAM -
GOOGLE
09.2022
BASICS OF CUSTOMER CARE -
TCS ION
08.2022
TAG MANAGER -
GOOGLE
07.2022
TALLY AND GST -
ST. BEDES INDIA
08.2021
High school diploma -
MODEL SCHOOL
01.2016
Skills
- COMMUNICATION
- MANAGEMENT AND TEAM WORK
- CUSTOMER SERVICE AND PROBLEM SOLVING
- FINANCIAL ANALYSIS AND PROJECT MANAGEMENT
- SOFT SKILLS AND LEADERSHIP
- ACCOUNTING AND COMPLIANCE
- BANK STANDARDS AND PROCESSES
- ATTENTION TO DETAILS
- TECHNICAL AND ADMINISTRATIVE SKILLS
- Organizational skills
- Computer literacy
- Decision-making abilities
- Analytical thinking
- Attention to detail
- Policy Management
- Banking
- Account Management
- Financial Services
- Credit History Review
- Wealth Management
- Asset Management
- Financial Advising
Languages
ENGLISH
HINDI
Personal Information
- Visa Status: WORK VISA
- Date of Birth: 01/15/99
- Nationality: INDIAN
- Marital Status: SINGLE
Locations
DUBAI, UAE, 00000
Hobbies and Interests
- TRAVELLING
- DANCING
- BOOK READING
- SPORTS ACTIVITIES
Timeline
CUSTOMER SERVICE AND RELATIONSHIP OFFICER
SIGNIFY FINANCING SERVICES
12.2022 - Current
TELLER
HDFC BANK
09.2021 - 11.2023
MPhil -
STANDFORD BUSINESS SCHOOL
Master's Degree -
ST. BEDES COLLEGE SHIMLA
Bachelor -
CENTER OF EXCELLENCE
DATA ANALYTICS AND CONSULTING VIRTUAL INTERNSHIP -
KPMG
THE DIGITAL GARAGE TEAM -
GOOGLE
BASICS OF CUSTOMER CARE -
TCS ION
TAG MANAGER -
GOOGLE
TALLY AND GST -
ST. BEDES INDIA
High school diploma -
MODEL SCHOOL
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