Mustafa Sabry

• Experienced in selling international and luxury brands of perfume and watches
• Leather goods products: Micheal Cromer bags.
• Sunglasses: Dior, Fendi, HUBLOT, Chopard, Blackfin, Jimmy Choo.
• Perfumes and makeup: Most of the products are niche house brands.
• Over 10 luxury brands of watches (Fendi, Baume Mercier, Roberto Cavalli, Saint Honore, Aigner, Konig, Ellie Saab,
• Strong dedication to delivering exceptional customer service through following our luxury guide to customer service.
• Handling customer complaints and leaving an overachieved on our store.
• Excellent in building relationships with customers (CRM) and expanding our store customer pool.

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Provided exceptional customer service and maintained strong relationships with clients resulting in exceeding sales targets and providing feedback to management on the latest fashion trends and customer feedback.

• Consistently exceeded monthly sales targets by 30% through excellent customer service and product knowledge

. • Maintained strong relationships with clients resulting in repeat business and increased sales.

• Provided feedback to management on the latest fashion trends and customer feedback to improve customer experience.

• Consistently achieved monthly sales targets by 25% through a deep understanding of product knowledge and excellent customer service.

• Developed and maintained strong client relationships resulting in repeat business and increased sales.

• Assisted in visual merchandising and maintenance of the store to ensure a luxurious and welcoming environment

• Ensure to be up-to-date knowing fashion trends and competitors.