Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mustafa Algiddiga

Mustafa Algiddiga

Dubai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Airport Service Agent

Dnata, Emirates Group
08.2022 - Current
  • Handling Irate and Frustrated Passengers for the Delayed Flights , Providing Disruption Transfers
  • Assisting Airlines for Voluntary Denied Boarding and Over Booking Setback also Upselling Upgrades.
  • Providing High Quality Service of Documents Check to Elude Regulatory Fines by Authorities by Careful Reviewing of Visas Check to Avoid Fraudulent or Imposters Travel.
  • Flight Controlling for Air France and KLM for Ontime Performance and Smooth Handling.
  • Profiling of the Passengers for the Red Flags Destinations by Analyzing the Travel History and Behavioral Compliance

Tour Guide

Expo 2020
09.2021 - 04.2022
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Established positive relationships with tour members through fun and engaging conversation.

Airport Service Agent

Saudia Ground Services
01.2010 - 03.2017
  • Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
  • Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
  • Used Altea Amadeus and Sabre to prepare pre-departure and post-departure reports and passenger manifests.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.

Education

Master of Science - Information Technology

Algappa University
India
05-2017

Skills

  • Airport Operations
  • Analytical Problem Solving
  • Excellent Customer Service
  • Team Leadership
  • Customer Service Optimization

Timeline

Airport Service Agent

Dnata, Emirates Group
08.2022 - Current

Tour Guide

Expo 2020
09.2021 - 04.2022

Airport Service Agent

Saudia Ground Services
01.2010 - 03.2017

Master of Science - Information Technology

Algappa University

Similar Profiles

CREATE PROFILE
Mustafa Algiddiga