Mustafa Algiddiga
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Airport Service Agent
Dnata, Emirates Group
08.2022 - Current
- Handling Irate and Frustrated Passengers for the Delayed Flights , Providing Disruption Transfers
- Assisting Airlines for Voluntary Denied Boarding and Over Booking Setback also Upselling Upgrades.
- Providing High Quality Service of Documents Check to Elude Regulatory Fines by Authorities by Careful Reviewing of Visas Check to Avoid Fraudulent or Imposters Travel.
- Flight Controlling for Air France and KLM for Ontime Performance and Smooth Handling.
- Profiling of the Passengers for the Red Flags Destinations by Analyzing the Travel History and Behavioral Compliance
Tour Guide
Expo 2020
09.2021 - 04.2022
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Established positive relationships with tour members through fun and engaging conversation.
Airport Service Agent
Saudia Ground Services
01.2010 - 03.2017
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
- Used Altea Amadeus and Sabre to prepare pre-departure and post-departure reports and passenger manifests.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Education
Master of Science - Information Technology
Algappa University
India05-2017
Skills
- Airport Operations
- Analytical Problem Solving
- Excellent Customer Service
- Team Leadership
- Customer Service Optimization
Timeline
Airport Service Agent
Dnata, Emirates Group
08.2022 - Current
Tour Guide
Expo 2020
09.2021 - 04.2022
Airport Service Agent
Saudia Ground Services
01.2010 - 03.2017
Master of Science - Information Technology
Algappa University