Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Airport Service Agent
Dnata, Emirates Group
08.2022 - Current
Handling Irate and Frustrated Passengers for the Delayed Flights , Providing Disruption Transfers
Assisting Airlines for Voluntary Denied Boarding and Over Booking Setback also Upselling Upgrades.
Providing High Quality Service of Documents Check to Elude Regulatory Fines by Authorities by Careful Reviewing of Visas Check to Avoid Fraudulent or Imposters Travel.
Flight Controlling for Air France and KLM for Ontime Performance and Smooth Handling.
Profiling of the Passengers for the Red Flags Destinations by Analyzing the Travel History and Behavioral Compliance
Tour Guide
Expo 2020
09.2021 - 04.2022
Planned and executed efficient tour routes by using maps and other navigational tools.
Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Developed engaging and informative scripts, guiding tour members through attractions.
Provided information on various sites throughout area, relaying little-known stories to provide interest.
Established positive relationships with tour members through fun and engaging conversation.
Airport Service Agent
Saudia Ground Services
01.2010 - 03.2017
Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
Used Altea Amadeus and Sabre to prepare pre-departure and post-departure reports and passenger manifests.
Verified identification and travel documents to efficiently board passengers for on-time departure.
Zone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone PortfolioZone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone Portfolio