Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SABIRA ERRECHYDY

SABIRA ERRECHYDY

Dubai,UAE

Summary

Dynamic professional with expertise in customer service and customer relations, specialising in airport operations and conflict resolution. Proven track record in upselling and revenue optimisation, leveraging leadership skills and emotional intelligence to enhance team performance. Multilingual communicator committed to delivering exceptional service experiences.

Overview

7
7
years of professional experience

Work history

Senior Airport Services Agent

Emirates Airlines
Dubai
2022.11 - 2026.02
  • Assist passengers with check-in, boarding, gate changes, delays, and disruptions
  • Process boarding passes and verify travel documents
  • Support passengers requiring special assistance (PRM)
  • Handle complaints and conduct safety checks before boarding
  • Promote ancillary services such as lounge access and upgrades

Area Revenue & Sales Executive

Renaissance Downtown Hotel
2020.07 - 2022.06
  • Supported reservations and revenue operations
  • Ensured rate parity and inventory accuracy
  • Coordinated with Sales, Marketing, Finance, and Front Office teams
  • Applied upselling techniques to maximize room revenue

Front Office Team Leader

Renaissance Downtown Hotel
2018.10 - 2020.07
  • Supervised front office operations and staff scheduling
  • Managed guest complaints and service recovery
  • Built strong guest relationships to improve retention

Education

Bachelor's Degree - Law, Economics & Management

Diploma - Accountancy

Access Micro Scholarship Program - International English for Communication

Skills

  • Customer Service & Guest Relations
  • Airport Operations
  • Conflict Resolution
  • Upselling & Revenue Optimization
  • Leadership
  • Emotional Intelligence
  • Multilingual Communication

Languages

Arabic
French
English

Timeline

Senior Airport Services Agent

Emirates Airlines
2022.11 - 2026.02

Area Revenue & Sales Executive

Renaissance Downtown Hotel
2020.07 - 2022.06

Front Office Team Leader

Renaissance Downtown Hotel
2018.10 - 2020.07

Diploma - Accountancy

Access Micro Scholarship Program - International English for Communication

Bachelor's Degree - Law, Economics & Management

SABIRA ERRECHYDY