Mustafa Awad
Dubai
Summary
As a seasoned Sales and Operations Manager, I bring over eight years of expertise in propelling businesses towards profitability with a strategic growth mindset. My leadership style is characterized by a fierce competitive edge, which has been instrumental in securing business success. I excel at managing teams and ensuring quality control, with a keen ability to navigate complex situations from a strategic vantage point. I am now eager to apply my robust skill set in a leadership role within a market-leading, high-growth organization, where I can drive success and contribute to the company's upward trajectory.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Equalizer General Trading
10.2022 - Current
- Managed 12 procedures, ensuring seamless sales operations and customer service standards
- Accomplished top-tier organizational customer service, enhancing satisfaction by 20% through developing rigorous sales procedures
- Increased district sales profits by 5%, maintaining operational objectives every month
- Managed monthly sales operations across 5 districts, directly handling operational and profit goals.
Customer Relationship Manager
Mamaz Meat Trading
12.2021 - 10.2022
- Enhanced customer retention by 10% through personalized service initiatives
- Improved account retention by 10% through personal interactions
- Accomplished a 15% profit increase for clients by advising on optimized processes for enhanced profitability accomplished
- Generated 15% increase in product interest through persuasive presentations.
Client Relations Manager
Square for Advanced Business
02.2015 - 10.2019
- Amplified client retention rate by 15% by building 20 long-term key client relationship
- Resolved 150 customer complaints monthly, enhancing customer satisfaction by promptly addressing concern
- Boosted company profits by 15% by advising on profitable processes
- Boosted profitability by 20% by advising clients on creating more profitable processes
- Supported sales team across 50 product lines to drive service enhancement
- Advised on 30 client projects, focusing on process profitability.
Business Development Manager
HH Stock Company
01.2013 - 01.2015
- Pioneered a client engagement strategy, boosting retention by 25% and upselling by 10%
- Leveraged analytics to identify trends, driving a 15% surge in new client acquisition through targeted marketing initiatives
- Served as a pivotal liaison, enhancing client satisfaction by 20% through effective resolution of issues and fostering strong relationships.
Business Development Assistant
Alamin for Securities Company
03.2011 - 12.2012
- Secured a 20% growth in client acquisition through effective presentation techniques
- Capitalized on every sales opportunity, resulting in a 30% increase in closed deals
- Identified and pursued 40 new sales opportunities, contributing to revenue growth
- Enhanced cross-department collaboration, improving project delivery times by 25%
- Facilitated seamless communication between 5 internal departments to boost project efficiency
- Provided project management support, leading to a 10% increase in Business Development efficiency
- Supported Business Development Manager on 15 projects, enhancing team productivity and project delivery.
Education
B.Sc. (Information Technology) - Information Technology
Computer Man Collage for Computer Studies
Khartoum, Sudan 01.2006 - 04.2010
Skills
Sales processes
undefinedAccomplishments
- Enhanced Customer Satisfaction - Boosted satisfaction by 20% with improved sales procedures.
- Increased Profit Margins - Drove a 5% increase in district sales profits monthly.
- Uplifted Client Retention - Achieved a 15% increase in client retention through relationship building.
- Surged New Client Acquisition - Spurred a 15% rise in new client acquisition via analytics.
Philosophy
I believe the difference between good work and great work is attention to detail. Whether I'm dealing with clients or completing projects, it's the details that make all the difference.
Passions
- Learning Language
- Community Involvement
Timeline
Sales Manager
Equalizer General Trading
10.2022 - Current
Customer Relationship Manager
Mamaz Meat Trading
12.2021 - 10.2022
Client Relations Manager
Square for Advanced Business
02.2015 - 10.2019
Business Development Manager
HH Stock Company
01.2013 - 01.2015
Business Development Assistant
Alamin for Securities Company
03.2011 - 12.2012
B.Sc. (Information Technology) - Information Technology
Computer Man Collage for Computer Studies
01.2006 - 04.2010
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