MUSTAFA MOHSEN
Duabi,United Arab Emirates
Summary
Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering winning client proposals and business presentations to C-level executives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Business Development Manager
Odoo
Dubai, United Arab Emirates
2025.12 - Current
- Identify and generate new leads based on the ideal customer profile.
- Manage the sales cycle from discovery through to closing, ensuring seamless onboarding for new clients.
- Facilitate post-sales support to enhance client satisfaction and retention.
Customer Relationship & Market Manager
Agoda
Cairo, Egypt
2025.06 - 2025.11
- Oversee platform performance in the EMEA market, adding over 15% growth on portfolio revenue per quarter.
- Collaborated with different teams to resolve potential partner issues.
- Helped increase platform sales by around 10% in the EU reigon.
Business Development Lead Partner
Wentworth Black
2025.01 - 2025.08
- Led business development in IT consulting and recruitment to grow the company's presence in tough markets.
- Managed and guided a team with different skills to create custom proposals and solutions, making sure clients stayed engaged and services were delivered successfully.
Customer Success Manager
Concentrix
2025.03 - 2025.07
- Managed a portfolio of key accounts and saw an increase in sales by over 20% through personalized campaigns and solutions
- Maintained churn rate and account health within company standard.
- Effectively upselling clients on some marketing options and extra services that allowed for reach & visibility growth by 25%.
Senior Account Executive & Acquisition Specialist
Concentrix
2024.09 - 2025.03
- Acquired new partners for the leading F&B platform in the US market.
- Conducted high-volume cold outreach to clients that extended up to 70 customer calls per day.
- Maintained quota achievement around to 80%
- Ensuring seamless customer activation & onboarding with success rate up to 90%
Business Development Representative
ULTATEL
2022.07 - 2024.09
- Identifying and generating new leads.
- Heavy cold outreach on cold basis that netted up to 4 hrs of talk time per day.
- Outreaching prospects through phone, emails & Linkedin to gauge interest in UCaaS solution for enterprise grade clients,
- Maintained quota of setting 20-25 fresh meetings/month
- Attained a conversion rate from meetings to clients up to 7%
Billing Specialist
Fusion Diagnostic Laboratories
2022.01 - 2022.07
- Verifying up to 100 patient file per day
- Submitted up to 75:100 claims to US Insurance providers per day.
Customer Service Representative
Vodafone UK
Alexandria
2020.08 - 2021.12
- Resolve high volume of inbound customer queries per day.
- Maintained a good customer rating up to 80% per my total time.
Education
Bachelor of Science - Geophysics
Alexandria University
2017.01 - 2021.01
Skills
- Adaptability to market changes
- Key account handling
- Customer relationship management software
- Strategic prospecting
- Technical sales understanding
- Lead generation
- Customer retention tactics
- Sales trend forecasting
Languages
Arabic
Native
English
Fluent
Timeline
Business Development Manager
Odoo
2025.12 - Current
Customer Relationship & Market Manager
Agoda
2025.06 - 2025.11
Customer Success Manager
Concentrix
2025.03 - 2025.07
Business Development Lead Partner
Wentworth Black
2025.01 - 2025.08
Senior Account Executive & Acquisition Specialist
Concentrix
2024.09 - 2025.03
Business Development Representative
ULTATEL
2022.07 - 2024.09
Billing Specialist
Fusion Diagnostic Laboratories
2022.01 - 2022.07
Customer Service Representative
Vodafone UK
2020.08 - 2021.12
Bachelor of Science - Geophysics
Alexandria University
2017.01 - 2021.01