Manal Abdulla Bin Zoubaa
Al Ain,UAE
Summary
Results-driven IT leader specializing in business applications, digital platforms, and enterprise services, with strong experience leading teams, managing application portfolios, and delivering technology solutions aligned with organizational goals.
Demonstrated success in intranet platforms, workflow automation, digital services, and workplace technologies, acting as a strategic bridge between business stakeholders and IT delivery teams. Recognized for building capable teams, improving service efficiency, and enabling digital transformation across complex organizational environments
Overview
17
17
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Team Lead - IT Business Apps & Digital Services
SEHA - Al Ain Region
Al Ain
2025.07 - 2026.02
- Lead two functional Business App. Teams: Web support and Av & Digital Services, ensuring service reliability, continuous improvement, and user satisfaction.
- Act as functional lead for application-related initiatives, coordinating with internal IT units and external vendors.
Business Applications & Digital Transformation
- Design, development, and management of All Hospitals intranet portals under al ain region
• Deliver digital forms, automated workflows, and process improvements replacing manual or paper-based operations.
• Translate business requirements into scalable application solutions.
- Digital Services & Workplace Technology
• Oversee dashboards, digital signage, and enterprise display systems supporting organizational communication.
• Manage meeting room technologies, collaboration tools, and conferencing solutions.
• Managing Etisalat Telecom services and b2b portal for Al Ain region Healthcare facilities
Business Applications Analyst (Web Developer)
SEHA
Al Ain
2016.02 - Current
- Al Ain Region ,(STMC, Tawam, Al Ain Hospital) ,2022 to present
- Tawam hospital , Al Ain , 2017
- Corniche Hospital , Abu Dhabi 2016
- Web developer managing SharePoint portals for Al Ain Region
- Creating sites, digital forms & workflows to automate processes across departments
Research Assistant
Masdar Institute of Science and Technology
Abu Dhabi
2011.09 - 2016.12
- Department: Engineering Systems and Management
- Job Duties: Research in innovation management & Social media entrepreneurship
Thesis : Investigating the Use of Social Media in Entrepreneurship Activities in the United Arab Emirates - Khalifa University
IT Administrative Assistant
UAE University
2010.01 - 2011.09
- Department: UGRU - Information Technology Program
- Job Duties: Assist and Coordinate IT lecturers and training, Work in Continuing Education Centre Projects
IT User Support - Temporary
AAWC - Higher Colleges of Technology
2009.06 - 2009.09
- Department: Information Technology Department
- Job Duties: IT help desk, networking, reimaging computers using Ghost Cast server, Troubleshooting and solving Information Technology problems.
- 1.9 years
Trainee
Tawam Hospital
2009.02 - 2009.03
- Department: Patient Affairs
- Job Duties: work in the HIS (Health Information System)
- 3 Months
Education
Executive Leadership Program -
London Business School
UK /2021 - /2024
Master of Science - Engineering Systems & Management
Masdar Institute of Science & Technology,(Khalifa University)
Abu Dhabi, UAE 2012.09 - 2016.12
Bachelor of Applied Science - Information Management
Higher Colleges of Technology, Al Ain Women’s College
Al Ain, UAE 2009.09 - 2011.02
Higher Diploma - General Information Technology
Higher Colleges of Technology, Al Ain Women’s College
Al Ain, UAE 2006.01 - 2009.01
Skills
- Business Applications
Enterprise Intranet Platforms
Web Applications & Portals
Digital Forms & Workflow Automation
Business Process Enablement
Digital & Enterprise Services
Dashboards & Business Displays
Digital Signage & Information Systems
Collaboration & Meeting Room Solutions
Telecom & Unified Communications
B2B Digital Service Portals
Leadership & Governance
Team Leadership & Mentoring
Application Ownership & Service Management
Stakeholder Engagement
Vendor & Solution Coordination
Operational Excellence
Languages
English
Fluent
Arabic
Native
Accomplishments
- SEHA Best 1000 Employees 2022
- SEHA Quality Champions Program 2020
- UAE Hackathon 2018
- Representative of AAWC in IT Divisional Academic Team Student Forum 2008 - 2010
- Participated in MAC 2009 ‘Mobile Application Contest’ 2009
- Member in Al Ain Women’s College Student Council. 2008
- Participated in Stock Game Competition – Dubai Financial Market 2007, 2008
- Participated in the 7th Inter-College Public Speaking Competition from Emirates Environmental Group 2007
- AAWC Higher Diploma Debating Contest 2006
INTERNATIONAL EXPERIENCE
- Ambassador in UAE Pavilion at Expo Milano Milano, ITALY 2015 Voluntary work with National Media Council and Emirates Youth Foundation
- MIT & Masdar Institute Practical Experience Program Collaboration program between Massachusetts Institute of Technology (MIT) & Masdar Boston, USA 2012
AWARDS
Abu Dhabi Industry Award 2012,
Shaikah Fatima bint Mubarak Award for Academic Excellence 2012,
Innovation Concept Champions Award -Khalifa Fund 2010,
5 Directors List Awards , (GPA >3.5), HCT 07,08,09,10,11,
Won the second place in the 1st annual HCT robot competition , ADWC 2008,
Peer Tutor Award, AAWC 2006 – 2007
Certification
Project Management Professional
ITIL Version 4
References
References available upon request.
Leadership Programs
- Leader of others (EDC – Purehealth) Emirati Development Centre , UAE 2024
- Executive Leadership (3 years Program, ADQ Game Changers) London Business School , UK 2023
- Kafaat Leadership Program Emirates Youth Foundation , UAE 2016
- Young Future Energy Leader Masdar Institute of Science & Technology (Khalifa University) , Abu Dhabi, UAE 2012
Training Courses
- Microsoft Azure Fundamentals 2023
- Coaching bootcamp – London business school 2022
- IHI Open School Courses 2020
- Improving Performance at the workplace Through Teamwork, Smart Objectives and SEHA Values Course 2019
- ISO 20000:2015 Information Technology Service Management System (ITSMS) Internal Auditor 2018
- Microsoft SharePoint Developer 2017
- MIT , sustainable energy program 2012
- Project Management Professional ‘PMP’ 2011
- 3D Max, Autodesk 2010
- Innovation Master class 2010
- IPhone Application Programming 2009
- J2ME Mobile Application Programming 2009
- Microsoft Project 2003 Proficient User. 2008
- CompTIA A+ 2003 Hardware Part1 Devices and System Components 2008
- CompTIA A+ 2003 Hardware Part2 Installation and Troubleshooting 2007
- Microsoft Excel 2003 Expert 2007
- Microsoft Access 2003 Proficient User 2007
- ICDL ‘International Computer Driving License’ 2004
Timeline
Team Lead - IT Business Apps & Digital Services
SEHA - Al Ain Region
2025.07 - 2026.02
Business Applications Analyst (Web Developer)
SEHA
2016.02 - Current
Master of Science - Engineering Systems & Management
Masdar Institute of Science & Technology,(Khalifa University)
2012.09 - 2016.12
Research Assistant
Masdar Institute of Science and Technology
2011.09 - 2016.12
IT Administrative Assistant
UAE University
2010.01 - 2011.09
Bachelor of Applied Science - Information Management
Higher Colleges of Technology, Al Ain Women’s College
2009.09 - 2011.02
IT User Support - Temporary
AAWC - Higher Colleges of Technology
2009.06 - 2009.09
Trainee
Tawam Hospital
2009.02 - 2009.03
Higher Diploma - General Information Technology
Higher Colleges of Technology, Al Ain Women’s College
2006.01 - 2009.01
Executive Leadership Program -
London Business School
/2021 - /2024