NABEEL
Dubai,UAE
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
AL KANZ DEIRA JEWELERS LLC
DUBAI, UAE
2021.10 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained professional relationship and attitude with clients and coworkers.
- Efficiently and accurately processed customer checkout including cash, check and credit card.
- Up sell and suggestive sell products and accessories to customers.
- · Identifying the needs and preference of the customer ,approaching potential customer, giving advice on jewelry buying, assisting hesitant or confused customer in taking decisions, preventing thefts, arranging jewelry for display.
SR FASHION CONSULTANT
OCHRE & BLACK PVT LTD
DELHI, INDIA
2019.12 - 2021.08
- Monitoring shelve stocks and product displays, and the general appearance of the store.
- Investigating market trends and offering products that would appeal to customers
- · Addressing customers' requests, comments, and complaints.
- Curated wardrobe to organize styles per season and colors.
FASHION CONSULTANT
BESTSELLER INDIA PVT LTD
DELHI, INDIA
2016.10 - 2019.12
- Attended fashion shows, events and trade fairs to adopt new trends for styling.
- Doing visual merchandising for the store
- Customer service & problem solving
- Taking care of customers & selling products
SALES REPRESENTATIVE
INTERCRAFT PVT LTD
DELHI, INDIA
2015.01 - 2016.09
- Used consultative sales approach to understand and meet customer needs.
- Handling customer on the floor, seeking feedback & insuring excellent customer experience
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Contacted satisfied customers to offer additional services.
Education
Bachelor of Business Administration - MARKETING BUSSINES
RGIMT
DELHI/INDIA 2016.04 - 2018.05
SR SECONDARY - COMMERCE WITH IP
N.I.O.S
DELHI/INDIA 2014.03 - 2015.04
High School Diploma - COMMERCE
SUNHILL PUBLIC SCHOOL
DELHI / INDIA 2012.04 - 2013.05
Skills
- Sales enquiry handling
- Relationship-building
- Inventory control
- Store maintenance
- Fashion knowledge
- POS systems expert
- Exceptional communication
- Visual merchandising proficiency
Languages
English
Upper intermediate
Hindi
Native
Arabic
Beginner
Urdu
Advanced
Timeline
Customer Service Representative
AL KANZ DEIRA JEWELERS LLC
2021.10 - Current
SR FASHION CONSULTANT
OCHRE & BLACK PVT LTD
2019.12 - 2021.08
FASHION CONSULTANT
BESTSELLER INDIA PVT LTD
2016.10 - 2019.12
Bachelor of Business Administration - MARKETING BUSSINES
RGIMT
2016.04 - 2018.05
SALES REPRESENTATIVE
INTERCRAFT PVT LTD
2015.01 - 2016.09
SR SECONDARY - COMMERCE WITH IP
N.I.O.S
2014.03 - 2015.04
High School Diploma - COMMERCE
SUNHILL PUBLIC SCHOOL
2012.04 - 2013.05