Summary
Overview
Work History
Education
Skills
Languages
Timeline
Nabeel Rasheed

Nabeel Rasheed

DUBAI

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

15
15
years of professional experience

Work History

IT Support Engineer

XAD TECHNOLOGY LLC
04.2019 - Current
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify and resolve technical problems.
  • Provided customer with information and requirements for all services.
  • Worked with FTTH/FTTX/IPTV/CCTV installation.
  • Support including installation and troubleshooting of routers/switches/cat6/wireless and LAN devices/desktop.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Assisted customers with technical support inquiries.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Field Service Technician

ATLAS TELECOM
01.2015 - 04.2019
  • Installation and maintanence task of TETRA and CCTV devices.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.

Mobile Services Coordinator

SAMSUNG ELECTRONICS PVT LTD
01.2009 - 02.2010
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.

Education

Bachelor of Engineering - ELECTRONICS AND COMMUNICATION

VTU UNIVERSITY, BELGAUM
04.2014

DIPLOMA - ELECTRONICS AND COMMUNICATION

AWH POLYTECNIC COLLEGE, CALICUT
05.2009

Skills

  • Networking Hardware Installation
  • Switch Installation
  • Wide Area Network (WAN)
  • Cable Termination
  • Telephone Technical Support
  • Data Connectivity
  • Equipment Installation and Repair
  • Wireless Access Point
  • Cisco Wireless Routers and Switches
  • Permissions and Access Control
  • Configure Equipment
  • Network Hardware and Software Maintenance
  • Network Infrastructure Support

Languages

English
Advanced (C1)
Arabic
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

IT Support Engineer - XAD TECHNOLOGY LLC
04.2019 - Current
Field Service Technician - ATLAS TELECOM
01.2015 - 04.2019
Mobile Services Coordinator - SAMSUNG ELECTRONICS PVT LTD
01.2009 - 02.2010
VTU UNIVERSITY - Bachelor of Engineering, ELECTRONICS AND COMMUNICATION
AWH POLYTECNIC COLLEGE - DIPLOMA, ELECTRONICS AND COMMUNICATION

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Nabeel Rasheed