MS Office
NACERA ADDA BRAHIM
French/Arabic Customer Relationship
Dubai
Summary
Outgoing and motivated Travel Consultant experience in delivering professional travel and tourism-related services focusing on client satisfaction and experience. Offers strong attention to detail, excellent communication skills, and important ability to remain calm in stressful situations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Manager
LG
Oran
01.2020 - 01.2022
- In charge of meeting sales goals by training, motivation, mentoring and providing feedback to store staff, ensuring high levels of customers satisfaction.
- Dealing with all issues that arise from staff or customers.
Travel Consultant
Low Cost Travel
Oran
04.2017 - 12.2019
- Booking domestic & international air fare.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires
- Booking airline tickets, dealing with negotiations and block with airline carriers.
Receptionist
Sheraton hotel
Oran
03.2011 - 01.2017
- Responsible of managing the check-in and check-out process.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
Computer Science - Desktop
Annajah School
Oran 01.2017 - 10.2019
Travel Consultant Training
Cfpa Es-Seddikia
Oran 12.2019 - 12.2020
Skills
French
Arabic
Algrian
English
Software
Social Media
Timeline
Manager
LG
01.2020 - 01.2022
Travel Consultant Training
Cfpa Es-Seddikia
12.2019 - 12.2020
Travel Consultant
Low Cost Travel
04.2017 - 12.2019
Computer Science - Desktop
Annajah School
01.2017 - 10.2019
Receptionist
Sheraton hotel
03.2011 - 01.2017