Nadiyah Kurmoo
Sharjah
Summary
Aviation professional with proven record in airport service operations and enhancing passenger experiences. Known for reliability and adaptability, ensuring smooth operations under changing conditions. Adept at team collaboration and maintaining high standards of service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MARHABA SERVICE AGENT
MARHABA - EMIRATES GROUP
10.2023 - Current
- Meet and Assist passengers throughout their travel from Departures to Arrivals. Ensuring a smooth Transit throughout Dubai international Airport
- Assisting passengers in the lounge, checking them in, providing them an excellent service to make their stay relaxing before their next flight.
AIRPORT SERVICES AGENT
QATAR AIRWAYS
11.2021 - 09.2023
- Company Overview: AIRPORT SERVICES AGENT GROUND HUB
- Provide customer service to passengers transiting and arriving in Hamad International Airport.
- Examine passengers' documentations to determine destinations and assign boarding passes.
- Divert passengers to air terminal facilities.
- Assisted with passenger's check in, with boarding and disembarkation of inbound/outbound flights.
- Assist VVIP passengers throughout their boarding process and at their arrival.
- AIRPORT SERVICES AGENT GROUND HUB
BLUELINK AIRFRANCE
07.2020 - 11.2021
- Company Overview: ROGERS AVIATION
- Transavia - subsidiary of Air France and KLM
- Direct contact with client by call and Emails - attending to their queries, booking & assist with any change regarding their flight, process refund and claims.
- Flying Blue - Air France - KLM loyalty program
- Trained to assist frequent flyers to earn, spend and claim their missing miles.
- ROGERS AVIATION
AIR MAURITIUS
11.2019 - 02.2020
- Company Overview: JOB TRAINING
- Managing crew member competency certificates to make sure they are filed on time and accordingly.
- Work under the senior chief cabin crew making sure all his documents are properly formatted.
- Use of excel for cabin crew attendance.
- Meeting and dealing with different cabin crews every day.
- JOB TRAINING
LINKOPIA
11.2016 - 03.2017
- Company Overview: JOB TRAINING
- Encouraging clients to invest in the stock market.
- Selling services using solid arguments to prospective customers.
- Manages the list of contacts that are distributed by a predictive dialer.
- Works to consistently meet all established goals and metrics.
- Maintaining positive business relationships to ensure future sales.
- JOB TRAINING
Education
Bachelor of Science - Computer Science
University of The People
California11-2028
Airport Operations - Flight planning and Dispatch
Jepesen Academy
Dubai UAE2025
CABIN CREW PREPARATORY COURSE -
Cabin Crew Academy
Kuala Lumpur2019
CAMBRIDGE HIGHER SCHOOL CERTIFICATE -
Doha Academy
Mauritius2017
CAMBRIDGE SCHOOL CERTIFICATE -
Doha Academy
Mauritius2015
Skills
- Ms Microsoft Office
- Oracle 8
- Programming Language: C, HTML, JAVA
- Customer relationship management
- Boarding process management
- Flight scheduling
Certification
(Trained by Emirates )
- Introduction to Civil Aviation
- Aircraft Balance Awareness
- Awareness on Persons with Disabilities – Autism
- Basic Aeronautics
- Crime Awareness and Prevention
- Airport Operation Safety
- General Security Awareness Training
- Dangerous Goods Handling
- CARGO Quality Training
Languages
English
Proficient
C2
French
Proficient
C2
Arabic
Intermediate
B1
sign language
Elementary
A2
Creole
Proficient
C2
References
Available on request
Timeline
MARHABA SERVICE AGENT
MARHABA - EMIRATES GROUP
10.2023 - Current
AIRPORT SERVICES AGENT
QATAR AIRWAYS
11.2021 - 09.2023
BLUELINK AIRFRANCE
07.2020 - 11.2021
AIR MAURITIUS
11.2019 - 02.2020
LINKOPIA
11.2016 - 03.2017
Airport Operations - Flight planning and Dispatch
Jepesen Academy
CABIN CREW PREPARATORY COURSE -
Cabin Crew Academy
CAMBRIDGE HIGHER SCHOOL CERTIFICATE -
Doha Academy
CAMBRIDGE SCHOOL CERTIFICATE -
Doha Academy
Bachelor of Science - Computer Science
University of The People