Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
References
INTERNSHIPS
Generic
Safa Abdelhamid

Safa Abdelhamid

Dubai

Summary

Experienced with customer interaction and service resolution. Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Marhaba Service Agent

dnata, Emirates DXB airport
06.2025 - Current
  • Delivering premium airport hospitality by assisting passengers with check-in, boarding, and lounge services. Providing personalized support to VIPs, families, and special-needs travelers while ensuring a smooth and professional travel experience.

Guest Experience Supervisor

The Westin Dubai Mina Seyahi Beach Resort & Marina
04.2024 - 05.2025
  • Handling escalated guest complaints and provide prompt, effective solutions to ensure satisfaction.
  • Supervise and support the Front Office team to deliver exceptional guest experiences.
  • Monitoring staff performance, providing feedback and conducting performance evaluations.
  • Responsible for preparing and submitting monthly DTCM and VAT reports to ensure compliance with government regulations.
  • Efficiently managing office procurement and inventory control.

Guest Experience Agent

The Westin Dubai Mina Seyahi Beach Resort & Marina
12.2022 - 04.2024
  • Managing guest loyalty program and promoting upselling opportunities.
  • Coordinating with other departments such as Sales, Housekeeping, and F&B to ensure guest needs are met.
  • Implementing strategies to enhance guest satisfaction, driving improvements in service quality.
  • Consistently surpassed enrollment targets for two consecutive years for the property.

Education

Bachelor's Degree - Tourism & Hotel Management

The National Higher School of Tourism
Algiers
07.2021

Skills

  • Marketing & Communication
  • Organized & Multitasking
  • Digital Learning Advocate
  • Leadership & Team Training
  • Sales & Upselling
  • Attention to detail
  • Customer service excellence

Accomplishments

  • Top 1 enroller Feb 2023
  • Top 2 enroller July 2024
  • Top 2 enroller Nov 2024
  • Among top 5 enrollers & upsellers (Feb 2023 - Jun 2025)
  • Nominated for Associate of the year 2023 Front of The house
  • Nominated for Complex Supervisor of Quarter Dec 2024

Certification

  • Associate of the Month Front of the House (Nov 2023)
  • Shortlisted to participate in the 2nd stage of the 2023 UAE MBC Receptionist of the Year competition (Oct 2023)
  • EMBARK – Essential Supervisory skills (Jun 2024 - Jul 2024)

LANGUAGES

Arabic - Native or Bilingual Proficiency
Bilingual or Proficient (C2)
English - Native or Bilingual Proficiency
Bilingual or Proficient (C2)
French - Full Professional Proficiency
Advanced (C1)

Timeline

Marhaba Service Agent

dnata, Emirates DXB airport
06.2025 - Current

Guest Experience Supervisor

The Westin Dubai Mina Seyahi Beach Resort & Marina
04.2024 - 05.2025

Guest Experience Agent

The Westin Dubai Mina Seyahi Beach Resort & Marina
12.2022 - 04.2024

Bachelor's Degree - Tourism & Hotel Management

The National Higher School of Tourism

References

  • Karim, Hamed Ali, Director of Guest Services, karim.hamedali@westin.com, +971504273231
  • Aref Al Jasmi, Front Desk Manager, aref.aljasmi@westin.com +971561041403

INTERNSHIPS

Front Office Trainee At Constantine Marriott Hotel

Jun 2022 – Sep 2022

Constantine, Algeria

  • At Your Service Agent: Managing guest inquiries via calls with efficiency and professionalism.
  • Guest Relations Officer: focusing on enhancing guest satisfaction through personalized service.
  • Front Desk Agent: Handling check-ins, check-outs, and resolving guest concerns to ensure seamless operations.

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Safa Abdelhamid