NADYA NIKITINA
Dubai,UAE
Summary
Experienced professional with focus on investment advisory, delivering tailored financial strategies to clients. Skilled in evaluating market trends and asset management to optimise portfolios. Proven number record of building long-term client relationships through transparent communication and trust. A highly skilled professional with expertise in communication, strategic decision-making, and time management.
Overview
22
22
years of professional experience
Work History
Real Estate Investment Advisor
Signature Realty Homes
Dubai, UAE
01.2022 - Current
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
- Verified completion of legal formalities prior to closing dates.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Fielded client complaints and issues about community.
- Gathered, distributed and maintained all marketing plan materials such as graphics, revenue goals and new business benchmarks.
- Acted as listing agent for brokers.
- Communicated with builders and engineers about how to sell new houses.
- Answered phone calls and emails from potential and existing customers.
- Negotiated contracts and coordinate with lenders, solicitors and inspectors.
- Negotiated beneficial deals on behalf of clients; increased their asset value consequently.
- Increased client satisfaction by providing excellent investment advice tailored to individual needs.
- Collaborated closely with clients, fostering a reliable advisor-client relationship.
- Developed strong relationships with clients for trust and loyalty building.
- Each quarter getting award of TOP 20 agencies from Emaar Developer.
- Regularly got awards from company TOP sales
Handover Department
DAMAC Properties
Dubai, UAE
05.2019 - 01.2022
- Meeting and assisting customers with queries on potential properties
- Monitor the effectiveness of pre - handover inspections, ensure feedback is followed up and escalated where necessary.
Manage the customer “snag list” i.e. comments, requests, etc., and address them through proper communication, follow up, coordination and escalation with the related departments. - Responsible for ensuring complete customer satisfaction, performance improvement, productivity & efficiency of the process through the provision of effective methods and strategies
- Providing customers with high level of service as per agreed department SLAs and MBOs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back and quick turn-around time in accordance with defined SLAs
- Liaise with internal, external parties and service providers regarding all aspects of property prior to handover the clients.
Sales Executive
Car Vault
Dubai , UAE
01.2018 - 04.2019
- Scanning & conducting survey to identify potential customers interested in pursuing vehicle purchase
- Personalization & Assisting clients in selecting suitable automobile that suits their specifications and preference
- Conducting price negotiations to strike favorable bargain optimal for both client and manufacturer/dealer
- Carry out inspection of automobiles to ensure it is in top shape for sales and client use
- Employing my up-to-date knowledge of vehicle features, characteristics in addressing client inquiry about model
- Maintain contact with clients to ensure ongoing connection for future business proposals and sales offers
- Oversee closing of sales deals ensuring explanation of vehicle warranty terms, completion of sales contracts, payment and delivery of auto units
- Monitor vehicle inventory and ensure timely supply of orders
- Assist with resolution of customer issues with purchased cars.
Business Development Executive
Waldorf Astoria Mirage
Dubai , UAE
07.2017 - 01.2018
- Maximised repeat visits delivering excellent guest experience.
- Developed meaningful connections with guests, achieving 60% positive guest feedback in post-event surveys
- Facilitated smooth running private events and concerts with popular performers attended by on average 600 guests
- Trained 7 Junior Hostesses in customer service techniques, boosting guest satisfaction
- Achieved high levels of guest satisfaction by analysing requirements and customising solutions to meet client needs.
- Assisting with marketing and promotional projects
- Growing business through development of new leads and new contacts
Sales Executive
Desheli
Russia
04.2011 - 06.2014
- Attending on daily basis trainings for active sales and customer interaction
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency
- Sales on day of product presentation
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
- Collaborated with management to review and approve profitable, beneficial customer contract terms
- Exceeded sales and revenue targets by 30%, using consultative and value-driven approach to account management
- Coordinated and distributed Daily Field Reports, communicating outcomes with clients and stakeholders
Volleyball Player
Volleyball Olympic school
Russia
01.2003 - 12.2010
- School based on cultivation of professional athletes for Russian team
- was played as main striker of third zone
- Dedicated 6 hours to daily of two training, six days per week , building strength, stamina and endurance
- Played key role in successfully attaining youth team results through willpower
- Annual training camps on territory of Russian Federation as well on abroad
- Team took part in international and regional competitions and always won awards
Education
A-Levels - Web designer , SMM
Web Designer School
Russia 11.2021
Bachelor - Economics - Marketing
State Power Engineering University
Ivanovo12.2015
High School Certificate - Economics
Ivanovo Secondary School
Ivanovo06.2011
Skills
- Excellent communication
- Time management
- Advanced in MS Word Suite with CRM experience in Sales Force, Oracle, Outlook
- Expert level communication (and penchant for real talk)
- Strategic Multi - Tasking
- Customer care & handling
- Working under pressure
- Organization & Planning
- Work dedication & commitment
- Goal and results oriented
- Self motivated & driven Operates in team & alone flexibility
- Strategic decision-making
- Marketing understanding
- Staff management
- Web design
- Website optimisation
- Copywriting
- Content strategy
- Photo editing
- Video editing
- Adobe photoshop
- Adobe Illustartion
- Figma
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Personal Details
Date of birth : 14.02.1994
Nationality :Russian
Gender : Female
Marital status : Single
Languages
Russian
Native language
English
Master or proficient
C2
Italian
Intermediate
B1
Personal Profile
Passionate for active life style :
- Sports
- Reading
- Horse riding
- Traveling & outdoors
- Web Designer part time job
Accomplishments
- I and my volleyball team took silver award on the competition among in whole Russian team
- On 2008 i become captain of professional athletes of Russian team
- Monthly overfulfillment of the sales target in Desheli company
- Got award of the highest numbers by closing handover deals without any defects in the units at Damac Properties
Timeline
Real Estate Investment Advisor
Signature Realty Homes
01.2022 - Current
Handover Department
DAMAC Properties
05.2019 - 01.2022
Sales Executive
Car Vault
01.2018 - 04.2019
Business Development Executive
Waldorf Astoria Mirage
07.2017 - 01.2018
Sales Executive
Desheli
04.2011 - 06.2014
Volleyball Player
Volleyball Olympic school
01.2003 - 12.2010
A-Levels - Web designer , SMM
Web Designer School
Bachelor - Economics - Marketing
State Power Engineering University
High School Certificate - Economics
Ivanovo Secondary School
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