NAHED ALHAMADI
Abu Dhabi,U.A.E
Summary
To obtain a position in the area of Customer Services or any related fields that would best fit with my qualifications and enhance my knowledge for continuous career growth. Methodical Executive Assistant with attention to detail and strong software skills. Experienced in office environments and adaptable to changing policies, procedures and requirements. Seeks opportunities to improve workflows and eliminate recurring problems. Dedicated Executive Assistant with 1 year of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Executive
TAMM Centre
Abu Dhabi, United Abra Emareits
06.2021 - 12.2022
- Welcoming customers and managing all their requests
- Home services for disabled customers, special needs and old aged who are unable to visit the Tamm Centre
- Managing customer's requests and government services online.
Executive Assistant
Khalifa Fund for Enterprise and Development
Abu Dhabi, United Arab Emirates
06.2023 - Current
- Screened incoming phone calls and relayed detailed messages.
- Booked flights and hotels for domestic and international meetings.
- Documented conferences, meetings and appointments with verbatim reports.
- Arranged supplies, documents and spaces for meetings.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Researched and compiled data to prepare documents for directors to present during meetings.
- Maintained databases and filing systems to boost team efficiency.
- Kept executives informed of upcoming commitments and responsibilities.
- Opened, sorted and distributed incoming mail, emails and faxes.
- Answered phones and took messages or routed calls to correct people.
Assistant Call Center
KHALIFA FUND
Abu Dhabi
01.2018 - 01.2020
- Answering phone from clients professionally and responding to their inquiries and complaints
- Sending email to provide information and follow up the applicant's status
- Routing inbound calls to the appropriate resources
- Providing clients with the organization's service and product
- Recording details of comments, inquiries, complaints, and actions taken.
Sales Executive
SOUGHA KHALIFA FUNDATION
Souk Central Market, Abu Dhabi
12.2013 - 01.2018
- Welcome/greet and attain the customer with a smile on my face
- Showing them samples and varieties of products that were available in our shop
- Listening to the customer's needs and their likes while helping communicate options for them
- Explain to them the items that the shop is selling and answer any questions they might have
- Explaining the quality of materials used, and embroidery patterns used and how to take care of each product
- If made to order is requested, details, date of delivery/pick up and special requests were taken down and noted
- Meet customer's/client's satisfaction in our product sales.
Education
Associate of Arts - Languages
Al Jazirah Institute
Abu Dhabi 10.2013
High School Diploma - Arts
Salama Bint Buti- Abu Dhabi
Abu Dhabi 2012
Skills
- Presentable - Polite, diplomatic, approachable, confident
- Good negotiation skills
- People Oriented - enjoy working with the general public and supporting
- Tolerant, positive attitude and energetic
- Team player
- Math Knowledge and computer literate
- ICDL
- Managing purchasing activities
- Executive presentation development
- [Number] wpm typing speed
- Appointment setting
- Meeting support
- Appointment scheduling
- Document transcription
- Mail handling
- Incoming and outgoing mail management
Certification
I hereby certified that all the information written herein is true and correct
Personal Information
- Age: 35
- Date of birth: 02/04/87
- Gender: Female
- Nationality: Emirate
- Marital status: Single
- Religion: Muslim
Timeline
Executive Assistant
Khalifa Fund for Enterprise and Development
06.2023 - Current
Customer Service Executive
TAMM Centre
06.2021 - 12.2022
Assistant Call Center
KHALIFA FUND
01.2018 - 01.2020
Sales Executive
SOUGHA KHALIFA FUNDATION
12.2013 - 01.2018
Associate of Arts - Languages
Al Jazirah Institute
High School Diploma - Arts
Salama Bint Buti- Abu Dhabi
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