Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Najla Omar

Sharjha,Uae
Najla Omar

Summary

Charismatic individual with strong interpersonal and communication skills, adept in understanding customer needs and providing tailored beauty solutions. Proficient in sales techniques and skincare knowledge, fostering welcoming and informative environment. Aims to enhance customer satisfaction and drive product engagement through personalised beauty consultations.

Experienced in beauty and skincare consultation, with focus on providing personalised advice and product recommendations. Can boost retail sales and customer satisfaction through in-depth product knowledge and tailored skincare routines. Brings unique understanding of skincare trends, product formulation, and customer relationship management.

Overview

30
years of professional experience

Work history

Kiko melano
Shj, Uae

Beauty advisor
11.2021 - 12.2023

Job overview

  • Identified client needs by asking relevant questions and listening actively to the responses.
  • Organised promotional events to increase brand visibility and engagement.
  • Improved self-confidence of clients with appropriate make-up application techniques.

Chalhoub Group
Auh

Sales executive
12.2016 - 09.2019

Job overview

  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Streamlined sales process to enhance operational efficiency and productivity.

Excellence
Alain, Uae

Abu Dhabi Commercial bank
12.2007 - 01.2008

Job overview

  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Emirates airline
Dubai, Uae

Grooming officer
01.2004 - 01.2007

Job overview

  • Ensured safety by routinely patrolling and conducting security checks.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Actively participated in community engagement initiatives fostering good relations between the force and local residents.

Dubai international airport
Dubai, Uae

Supervisour ground service
12.1994 - 01.2001

Job overview

  • Assisted in the recruitment process for hiring quality staff members.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Organised team resources, resulted in improved project timelines.

Sharjha international airport
Shj, Uae

Ground Service officer
12.1993 - 02.1994

Job overview

  • Provided accurate, valid, and complete information using the right methods and tools for increased customer understanding.
  • Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment to ensure customer satisfaction.
  • Followed communication procedures, guidelines, and policies for streamlined operations.

Education

IATA
Abroad

Diploma of Higher Education from Customer service
02.2002

University overview

Alzahra school
Sharjha

Certificate of Higher Education from General Studies
05.1990

University overview

Skills

  • Makeup application guidance
  • Gel manicures proficiency
  • Sales techniques
  • Retail theatre
  • Skin analysis
  • Beauty industry trends
  • POS systems knowledge
  • In-store event promotion
  • Makeup knowledge

Languages

English
Advanced
C1

Timeline

Beauty advisor
Kiko melano
11.2021 - 12.2023
Sales executive
Chalhoub Group
12.2016 - 09.2019
Abu Dhabi Commercial bank
Excellence
12.2007 - 01.2008
Grooming officer
Emirates airline
01.2004 - 01.2007
Supervisour ground service
Dubai international airport
12.1994 - 01.2001
Ground Service officer
Sharjha international airport
12.1993 - 02.1994
IATA
Diploma of Higher Education from Customer service
Alzahra school
Certificate of Higher Education from General Studies
Najla Omar