Najoua Ziroili
Sharjah,United Emirates
Summary
Cabin Crew Member Seeking a position as a team-player where I can maximize my customer-service skills in a challenging environment to achieve the corporate goals and increase customer satisfaction.
Overview
6
6
years of professional experience
Work history
Cabin crew member
Air Arabia
Sharjah
2022.01 - Current
- Conduct pre flight checks and security checks
- Serve food and beverages and sell duty free products
- Maintain good CRM between the crew
- Administer First Aid if needed
- Assist passengers during onboard emergencies by providing first aid while maintaining a calm composure.
The Oberoi Hotel
Elite ambassador
Dubai
2019.11 - 2021.12
- Greet costomer
- ACHIEVEMENTS
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Completed end-of-day till reconciliations and paperwork.
Airport
Swissport International Ltd
Rabat
2017.11 - 2018.01
- Provide information for passengers concerning their flight
- Fill in luggage labels and boarding passes
- Weighing baggage
- Assisting passengers with special needs
Education
highschool degree - Physics and Chemistry, Economics
Central high school, Souissi university
/2016 - /2017
Safety/Security/First Aid/Customer service -
CFPNC
Rabat /2016 - /2018
Skills
- Word, Excel, Powerpoint Communication
- Adaptability and Flexibility Leadership
Interests
Swimming Socializing Music
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Courses
Languages
English
Fluent
French
Fluent
Arabic
Native
Timeline
Cabin crew member
Air Arabia
2022.01 - Current
The Oberoi Hotel
Elite ambassador
2019.11 - 2021.12
Airport
Swissport International Ltd
2017.11 - 2018.01
highschool degree - Physics and Chemistry, Economics
Central high school, Souissi university
/2016 - /2017
Safety/Security/First Aid/Customer service -
CFPNC
/2016 - /2018