- MS Office
Nannu Devadas
Operations Executive
Summary
Resourceful Operations Executive with 10 years (UAE – 2 Years and India - 8 Years) of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, Customer Service, Administration and KYC. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
5
5
Languages
Work History
Operations Executive
AFIA Insurance Brokerage Services
Dubai
2020.04 - 2022.05
- Preparing insurance quotations from leading insurance companies in the UAE
- Performing Insurance policy issuance, Cancellation, Refunds and Endorsements as per client request
- Manages premium data by providing discounts and offering best premiums to retain profitable business
- Communicating with client via email, and WhatsApp when necessary
- Sales and Incentive report making on monthly basis
- Handling customer inquiries and issues
- Retrieve policy information, policy processing and ensure data quality
- Provide necessary information to resolve issues in a timely and accurate manner
Senior Analyst
Deutsche Bank India Pvt Ltd
Bangalore
2018.10 - 2019.03
- Checking and verifying documents and initiating loan process
- Assist banking customers who are victims of fraud, theft, or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
- Collecting payments by reminding delinquent accounts and notifying customers of insufficient payments
Process Admin
Great West Global India Pvt Ltd
Bangalore
2017.07 - 2018.09
- Respond to customer queries in a timely and accurate manner via phone, email, or chat
- Initiating retirement benefits up on customer request
- Initiating cheque request via FedEx or through account transfer as per request
- Prepare presentations and reports
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performing clerical tasks
Operations Analyst
JP Morgan & Chase
Bangalore
2015.11 - 2017.04
- Process transactions, funds to loans in bankruptcy and foreclosures to include payment and payoffs
- Assist customers on alternatives solutions to maintain property in foreclosure status
- Providing mortgage services to the customers
- Review and verify payment and cheque request
- Make product recommendations or services to customers based on their needs and preferences.
Financial Analyst
Wells Fargo Bank
Bangalore
2012.09 - 2015.10
- Review and verify payment and cheque request
- Complete address changes, respond to emails, opt out requests, return mail, ACH inquiries and enrollment
- Maintain accurate data of payments and notify discrepancies to the supervisor
- Prepare presentations and reports
- Organize meetings and events, prepare minutes of meeting
- Educational Qualifications
- Qualification Year of passing University
- MBA (Finance) 2012 VTU, Bangalore
- BSC (Mathematics) 2009 Calicut University, Kerala
- Awards Received/ Roles Played
- Assumed the role of SME and head various responsibilities involving training, Preparation of Dashboard
- Was a part of audit automation tool project and prepared a basic macro file which helps for training and quality purpose in team
- Also implemented best practices
- Mentor and train juniors and new staff
- Received awards namely Achieving excellence, Top performer, Shared success (Wells Fargo), New kid award (Great West Global), Spot-Excellence award (Deutsche Bank)
Education
Bachelor of Science - Mathematics
Calicut University
Kerala, India 2007.03 - 2010.08
MBA - Finance
VTU
Bangalore, India 2010.09 - 2012.08
Skills
- Administrative support
Additional Information
- Visa Status : , Employment Visa (11/07/2022)
Accomplishments
- Assumed the role of SME and head various responsibilities involving training, Preparation of Dashboard.
- Was a part of audit automation tool project and prepared a basic macro file which helps for training and quality purpose in team.
- Also implemented best practices
- Mentor and train juniors and new staff
- Received awards namely Achieving excellence, Top performer, Shared success (Wells Fargo), New kid award (Great West Global), Spot-Excellence award (Deutsche Bank)
Software
- MS Excel ( V Lookup, H Lookup, Pivot Table, Pareto Analysis, Basic macro)
Certification
- Diploma in Office Administration
Timeline
Operations Executive
AFIA Insurance Brokerage Services
2020.04 - 2022.05
Senior Analyst
Deutsche Bank India Pvt Ltd
2018.10 - 2019.03
Process Admin
Great West Global India Pvt Ltd
2017.07 - 2018.09
Operations Analyst
JP Morgan & Chase
2015.11 - 2017.04
Financial Analyst
Wells Fargo Bank
2012.09 - 2015.10
MBA - Finance
VTU
2010.09 - 2012.08
- Diploma in Office Administration
2010-03
Bachelor of Science - Mathematics
Calicut University
2007.03 - 2010.08
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