Naomi Muhoho
Dubai
Summary
Motivated professional with diverse experience in guest relations, student admissions, real estate consulting, and reservations management. Proven ability to enhance customer satisfaction, drive repeat business, and build strong relationships. Skilled in communication, CRM systems, and problem-solving. Experienced in delivering exceptional guest experiences, managing admissions processes, and advising clients on real estate investments. Committed to excellence, attention to detail, and driving team success through operational efficiency and collaboration.
Overview
8
8
years of professional experience
Work History
Guest Relations Associate
The MAINE Group
03.2024 - Current
- Manage and coordinate guest reservations, ensuring accurate table allocation and smooth dining operations.
- Handle guest email inquiries promptly and professionally to maintain high service standards.
- Maintain strong knowledge of menus and ongoing promotions to provide informed recommendations and enhance the guest experience.
- Handle guest inquiries, feedback, and special requests with discretion, efficiency, and a high level of service etiquette.
- Maintain accurate guest profiles and reservation records to support personalized service and repeat visits.
Real Estate Consultant
Lux-sar Properties
09.2022 - 10.2024
- Advised clients on property investments to align with their financial goals.
- Conducted market analyses to identify trends and opportunities in local real estate.
- Developed comprehensive property listings, showcasing key features and benefits effectively.
- Facilitated property showings, providing expert guidance to potential buyers and investors.
- Negotiated contracts and agreements, ensuring favorable terms for clients while maintaining compliance.
- Communicated with clients to understand property needs and preferences.
Student Admissions Coordinator& Records Specialist
Al Noor Rehabilitation &Welfare Association
01.2018 - 02.2022
- Coordinate the full admissions process, including reviewing applications, verifying documents, and ensuring timely enrolment.
- Maintain, update, and secure student records in compliance with institutional policies in accordance with Ministry of Community Development regulations.
- Respond promptly to inquiries from parents regarding admissions, enrolments, transcripts & academic policies.
- Manage student information systems, ensuring accurate data entry, audits, and reporting.
- Support registration, course scheduling, and transcript requests efficiently.
- Assist in developing and implementing admissions strategies, outreach programs, and enrolment campaigns.
- Collaborate with faculty, and administrative teams to streamline processes and improve student experience.
- Generate reports and provide data analysis to support decision-making and accreditation requirements.
- Stay updated on admissions trends, institutional policies, and regulatory changes to ensure compliance.
Education
Bachelor of Arts - Mass Media Communication
Mount Kenya University
Thika, Kenya08-2015
Skills
- Customer Relationship Management (CRM)
- Creative Problem Solving
- Guest satisfaction focus
- Exceptional Communication
- Customer Support
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Timeline
Guest Relations Associate
The MAINE Group
03.2024 - Current
Real Estate Consultant
Lux-sar Properties
09.2022 - 10.2024
Student Admissions Coordinator& Records Specialist
Al Noor Rehabilitation &Welfare Association
01.2018 - 02.2022
Bachelor of Arts - Mass Media Communication
Mount Kenya University