NATALIA YERSHOVA
Dubai,United Arab Emirates
Summary
Multilingual and results-driven professional with international experience in customer service and e-commerce. Skilled in organization, communication and project coordination. Strong ability to adapt quickly, build relationships, and bring creative solutions to achieve business goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Online Seller
Freelance
Dubai
2024.01 - 2025.11
- Created and managed product listings.
- Developed pricing strategy and participated in Noon, Amazon promotions to increase sales.
- Coordinated logistic: warehouse deliveries, product labeling, and storage with Noon.
- Conducted sales and market analysis to optimize assortment and profitability.
- Noon, Amazon marketplace
- Negotiated supplier contracts for better product pricing.
- Conducted market research to identify trending products.
Marketing assistant
Self-Employed
Dubai, United Arab Emirates
2023.01 - 2024.01
- Analysed sales data, contributing towards improved product positioning strategies.
- Improved search engine rankings through diligent SEO practices.
- Streamlined communication channels for increased efficiency in project management.
- Collaborated on budget planning processes whilst maintaining cost efficiency measures.
Client relationship advisor
Flynas
Jeddah
2022.04 - 2023.04
- Developed and maintained strong relationships with clients, addressing their needs and ensuring a positive travel experience.
- Assisted with booking and ticketing, providing expert advice on flight options and resolving any issues that arose.
- Managed client inquiries and complaints with professionalism, ensuring timely and effective resolutions.
Personal Assistant
Web Design & Marketing Studio
Zaporozhye
2019.12 - 2022.03
- Assisted with project management, including tracking progress and preparing reports, contributing to the smooth operation of marketing campaigns.
- Handled correspondence and communications, ensuring timely responses and maintaining professional relationships with clients and stakeholders.
- Provided comprehensive administrative support to the owner, including calendar management, scheduling meetings, and coordinating travel arrangements.
Hostess Manager
Lujo Bodrum Ala Carte All Inclusive
Bodrum
2018.03 - 2019.10
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Represented company and promoted brand with exceptional service and presentation.
- Created agendas for meetings, prepared materials and took detailed notes.
- Set up office spaces, equipment and support services for client and team meetings.
Marketing Associates
Royal Castle, Elenite
2016.05 - 2017.10
- Promoted process improvement by communicating guest feedback to management.
- Operation process management.
- Performance Tracking and Analytics.
- Monitoring competitor activity and generating leads for products and services.
- Conducting market research to identify trends, competitive landscape, and opportunities for growth.
Education
Bachelor's degree - Hotel & Restaurant Management
Zaporizhya National University
Zaporozhye 2017.05 - 2019.07
Junior Specialist - Hotel & Restaurant Management
Economical Law college
Zaporozhye 2013.09 - 2017.07
Introduction to Psychology
Yale University
Online 2022.01 - 2022.01
Know Thyself The Value and Limits of Self-Knowledge: The Unconscious
The University Of Edinburgh
Online 2022.01 - 2022.01
Skills
- Digital Marketing
- Market Research
- Brand Management
- Account Management
- Customer Relationship Management (CRM)
- Facebook ads mastery
- E-Commerce analytics
- Discretion
- Multitasking
- Conflict Resolution
- Attention to Detail
- Content Creation
- Data Analysis
- Brand Development
- Financial management
- Team collaboration
- Payment gateway familiarisation
Languages
English
Advanced
Russian
Native
Ukrainian
Native
Arabic
Beginner
Timeline
Online Seller
Freelance
2024.01 - 2025.11
Marketing assistant
Self-Employed
2023.01 - 2024.01
Client relationship advisor
Flynas
2022.04 - 2023.04
Introduction to Psychology
Yale University
2022.01 - 2022.01
Know Thyself The Value and Limits of Self-Knowledge: The Unconscious
The University Of Edinburgh
2022.01 - 2022.01
Personal Assistant
Web Design & Marketing Studio
2019.12 - 2022.03
Hostess Manager
Lujo Bodrum Ala Carte All Inclusive
2018.03 - 2019.10
Bachelor's degree - Hotel & Restaurant Management
Zaporizhya National University
2017.05 - 2019.07
Marketing Associates
Royal Castle, Elenite
2016.05 - 2017.10
Junior Specialist - Hotel & Restaurant Management
Economical Law college
2013.09 - 2017.07