Naveen Busa
Dubai,UAE
Summary
Dedicated professional with expertise in cargo acceptance and delivery, build-up and breakdown operations, and documentation and customs clearance. Demonstrates strong interpersonal skills, time management, and customer service abilities, ensuring efficient ramp operations. Proficient in Calogi Software, with a proven track record in problem solving and adaptability. Committed to leadership excellence and effective communication to drive operational success. Aspires to leverage skills in logistics management for continued career growth.
Overview
11
11
years of professional experience
1
1
Certification
Work history
SERVICE DELIVERY AGENT
Emirates Group-Dnata
Dubai
2024.08 - 2026.02
- Managed high-volume inbound and outbound calls with exceptional customer service skills.
- Resolved customer issues efficiently, ensuring satisfaction and service excellence.
- Processed orders and service requests accurately and in a timely manner.
- Identified opportunities for service improvement and communicated suggestions to management.
- Provided support and guidance to new team members, contributing to a collaborative work environment.
- Monitored service delivery metrics and participated in continuous improvement initiatives.
- Provided feedback to management on customer service trends and potential areas for improvement.
- Ensured compliance with company policies and procedures during all customer interactions.
- Participated in training sessions to enhance skills and stay current with service delivery practices.
Cargo Agent
Emirates Group-DNATA
Dubai
2020.08 - 2024.08
- Providing direction and support to the team of equipment operators and loaders as they handle cargo (build-up, breakdown, acceptance, and delivery, documentation of the cargo, couriers, and mail in accordance with standards).
- Verifying each piece of baggage against the manifest, ensuring build-up by counting items and inspecting them in accordance with pertinent paperwork to ensure that they meet requirements and are sent in accordance with standard operating procedures.
- Effectively coordinating with other government agencies, like the cargo systems, Health, police, and the military authorities, like Customs, Municipality, and Air Traffic Control, to guarantee the cargo is safely transported to its destination without incident.
- Complying with IATA guidelines while handling and loading any special cargo, including hazardous items, live animals, priceless cargo, etc.
- Working closely and communicated with existing clients to help them determine suitable and optimal transportation options.
- Reviewing all import/export documentation to ensure the accuracy of all data and directed and coordinated delivery trucks to designated areas.
- Managing inventories and worked on the development and implementation of new processes and procedures to increase efficiency and reduce expenses.
- Resolving any logistics problematic issues, produced monthly reports, and participating in team meetings with managers and executives.
Cargo Assistant (DNATA Cargo DWC Airport)
Dulsco LLC
Dubai
2018.02 - 2020.04
- Inspected and counted received items and checked them against invoices or other documents, recording shortages and damaged goods.
- Checked import/export documentation to determine cargo contents.
- Directed delivery trucks to shipping doors or designated marshaling areas and helped load and unload goods safely.
- Retrieved stored items and traced lost shipments as necessary.
- Kept records of all goods shipped, received, and stored.
- Maintained proper communication with the logistics, administration, and Air Freight departments.
- Ensured the accuracy of all data and directed and coordinated delivery trucks to designated areas.
- Participated in team meetings with managers and executives.
Warehouse Supervisor
Indian School of Business
Hyderabad
2015.01 - 2018.01
- Supervised and coordinated the activities of workers engaged in receiving, storing, and shipping products or materials.
- Ensured the accuracy of inventory records and maintained a clean and safe work environment.
- Conducted inventory management to maintain accurate HUB stock levels.
Education
Intermediate - BIPC
Sarasvathi Jr College
NizamabadSSC - undefined
Narendra High School
ArmoorSkills
- Cargo Acceptance and Delivery
- Build-up and Breakdown Operations
- Documentation and Customs Clearance
- Interpersonal skills
- Time Management
- Customer Service
- Problem Solving
- Ramp operation
- Calogi Software
- Communication
- Adaptability
- Leadership
Certification
- Dangerous Goods Acceptance Staff - Emirates Aviation College - Jan 2025
- Cargo Product Knowledge and Documentation (CPKD) - Emirates Aviation College - Jan 2023
- Cargo Special Load Handling (CSH) - Emirates Aviation College - Jan 2023
- Aviation Security (AVSEC) - Emirates Aviation College - Jan 2023
- Calogi - Jan 2023
- Calogi Software - Jan 2023
LANGUAGES
English
Hindi
Telugu
Timeline
SERVICE DELIVERY AGENT
Emirates Group-Dnata
2024.08 - 2026.02
Cargo Agent
Emirates Group-DNATA
2020.08 - 2024.08
Cargo Assistant (DNATA Cargo DWC Airport)
Dulsco LLC
2018.02 - 2020.04
Warehouse Supervisor
Indian School of Business
2015.01 - 2018.01
Intermediate - BIPC
Sarasvathi Jr College
SSC - undefined
Narendra High School