Binay Tamang
Service Delivery Agent
Dubai
Summary
Organized Service Delivery Agent with 7 years of GHA and Aviation industry experience. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
Work History
Service Delivery Agent
dnata Cargo DWC
Dubai
03.2018 - Current
- Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
- Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
- Coordinates with Government Authorities such as Customs, Municipality, Health or Police in efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
- Manpower Planning, Acceptance, Counter, Export UWS and Manifesting.
Cargo Agent,
dnata Cargo Dubai, Dulsco
Dubai
01.2016 - 02.2018
- Guides and assists team of Loaders and Equipment Operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with standards.
- Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc..) in line with IATA manuals.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
- Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in timely manner.
Education
Bachelor of Arts - Education
Tribhuvan University
Kathmandu, Nepal 07.2012 - 05.2015
Skills
Effective Communication skills
Professional telephone etiquette
UAE driving license
First Aid for Workplace
Advance Cargo Tariff
Proficient understanding Airport Operations
Planning and Coordination
MS Office
Accomplishments
- Supervised and lead the whole shift during pandemic period.
- Achieved trust of shift SDM and Supervisors by completing task with accuracy and efficiency.
- Collaborated with team of shift supervisor and SDA in the development of Freighter progress sheet with the detailed information in it to guide the staff to make them understanding.
Certification
Dangerous Goods Acceptance-Category 6
Timeline
Live Animal Regulations
02-2023
Dnata Airport Operation Safety
01-2023
Airside Load Management
08-2022
Perishables, Pharma & Life Sciences Goods handling
03-2022
Dangerous Goods Acceptance-Category 6
10-2021
Service Delivery Agent
dnata Cargo DWC
03.2018 - Current
Cargo Agent,
dnata Cargo Dubai, Dulsco
01.2016 - 02.2018
Bachelor of Arts - Education
Tribhuvan University
07.2012 - 05.2015