Naveen Kumar
Abu Dhabi
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Traders Hotel (By Shangri-La Hotel Group)
06.2021 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Achieved high-quality service by maintaining open communication channels among team members.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Coordinator
Villaggio Hotel Abu Dhabi
03.2020 - 05.2021
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Front Office Executive
One To One Hotels
03.2016 - 05.2021
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
Education
Bachelor of Arts - Tourism And Travel Management-Hospitality
Agra University
Agra, India05.2013
Skills
- Data Entry
- Staff training and development
- Customer service excellence
- Guest relations management
- Front desk operations
- Operations Management
- Hospitality Services
- Administrative Skills
- Time management
- Complaint handling
Certification
- CAP - Certified Administrative Professional
Additional Information
Positive feedback from my manager/employer.
Employed excellent leadership to manage a team that works well together even through stressful peak hours.
Achieved perfect attendance and punctuality for all the time as an employee.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Upper intermediate (B2)
Timeline
Front Office Supervisor
Traders Hotel (By Shangri-La Hotel Group)
06.2021 - Current
Front Office Coordinator
Villaggio Hotel Abu Dhabi
03.2020 - 05.2021
Front Office Executive
One To One Hotels
03.2016 - 05.2021
Bachelor of Arts - Tourism And Travel Management-Hospitality
Agra University
- CAP - Certified Administrative Professional
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