Hi, I’m
NAVIN NAIR
Dubai,UAE
Summary
Confident individual with strong technical and leadership abilities seeks workshop management role. Plans and prioritizes strategically to meet changing job demands. Identifies opportunities for growth to uplift output and operational capabilities.
Overview
21
years of professional experience
2
years of post-secondary education
Work History
SOCIETY MOTORSDubai, UAE
Workshop Supervisor
08.2022 - Current
Job overview
- Managed and developed team of 10 in workshop environment.
- Led daily briefings to update previous day's workshop performance, highlighting problems encountered, potential solutions and action to prevent reoccurrence.
- Drove team engagement by providing workshop team with relevant tools, product knowledge and development opportunities.
- Acted as first point of contact for complex customer and engineer issues.
- Organised team workflow, working within agreed budgets and schedules.
GLOBAL SUPER BYKSMUMBAI, INDIA
Workshop Manager
06.2020 - 06.2022
Job overview
- Authorize dealer for JAWA YEZDI
- Implemented staff training and development to improve team expertise and performance.
- Organized team workflow, working within agreed budgets and schedules.
- Guaranteed 24/7 service cover, responding to emergency callouts overnight and on weekends when necessary.
- Maintained workshops by arranging tool and stock maintenance and repair of equipment for best value.
SONITH MOTORSMUMBAI, INDIA
Workshop Manager
10.2017 - 05.2020
Job overview
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Responded to questions regarding service outcomes and resolved complaints.
- Collaborated with service technicians to order parts for customers.
S P WHEELSMUMBAI, INDIA
Service Advisor
06.2014 - 10.2017
Job overview
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Booked appointments and managed vehicle drop-off pick-up.
SURYODAY BAJAJMUMBAI, INDIA
Service Advisor
06.2013 - 03.2014
Job overview
- Notified customers about service changes or bike pick-up schedules.
- Checked insurance coverage to verify out-of-pocket costs.
- Greeted and escorted customers to mechanics in charge.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing motorcycle.
GaneshMumbai
Proprieter
02.2003 - 02.2013
Job overview
- My profile required good interaction between the drivers and my customers and good knowledge of given routes.
Education
SHRAMEEK VIDYAPEETH
from MOTOR MECHANIC
05.2002 - 11.2002
KHALSA COLLEGEMUMBAI, INDIA
HSC
06.2000 - 04.2002
ST. LAWRENCE HIGH SCHOOLMUMBAI, INDIA
SSC
03.2000
Skills
- Workshop Software
- Customer care planning
- Daily workshop management
- Diplomatic leadership
- Estimates and quotations
- Workshop team leadership
- Breakdown evaluation
Additional Information
- .
- Achievements/Tasks
Languages
TAMIL
Fluent
Hindi
Fluent
Marathi
Fluent
English
Fluent
Timeline
Workshop Supervisor
SOCIETY MOTORS
08.2022 - Current
Workshop Manager
GLOBAL SUPER BYKS
06.2020 - 06.2022
Workshop Manager
SONITH MOTORS
10.2017 - 05.2020
Service Advisor
S P WHEELS
06.2014 - 10.2017
Service Advisor
SURYODAY BAJAJ
06.2013 - 03.2014
Proprieter
Ganesh
02.2003 - 02.2013
SHRAMEEK VIDYAPEETH
from MOTOR MECHANIC
05.2002 - 11.2002
KHALSA COLLEGE
HSC
06.2000 - 04.2002
ST. LAWRENCE HIGH SCHOOL
SSC
03.2000
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