Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
RECEPTIONIST
Centara Mirage Beach Resort
02.2024
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs.
WAITRESS
Centara Mirage Beach Resort
12.2021 - 01.2024
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
WAITRESS
Chinese Palace Restaurant Group
04.2018 - 04.2020
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning.
ASSISTANT SALES & RESERVATION
Acacia Bagan Travels & Tours
01.2015 - 01.2017
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral
- Processes reservations from the sales office, other hotel departments, and travel agents
- Knows the type of rooms available as well as their location and layout
- Knows the selling status, rates, and benefits of all packages plans
- Knows the credit policy of the hotel and how to code each reservation
- Creates and maintains reservation records by date of arrival and alphabetical listing
- Determines room rates based on the selling tactics of the hotel
- Prepares letters of confirmation
- Communicates reservation information to the front desk
- Processes cancellations and modifications and promptly relays this information to the front desk.
Education
Receptionist, Theory & Practical Of Food & Beverage, NAW MAIBLE KHAING - Economic (diploma)
- Email: malblekhaing@gmail.com
- Phone: +971 52 770 8528
- City of Manchester (Center of Management)
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Office Administration
- Administrative Support
- Typing Speed
- Information Protection
Job Skills
- Active listening
- Communication
- Customer service
- Interpersonal skills
- Management skills
- Problem-solving
- Time management
Languages
ENGLISH
CHINESE
Volunteering Job
International Youth Fellowship Logistics & Supply, Myanmar, 2017, 2018
Assistant Sales Reservation
Acacia Bagan Travels & Tours, Myanmar, 2015, 2017, Understanding my role and responsibilities as well as the rules and safety regulations of the organization., Completing the relevant training and asking questions if I am uncertain about anything., Completing all duties assigned by the supervisor and reporting any issues immediately., Observing the rules and safety regulations of the organization while carrying out tasks., Arriving on time for duty and remaining professional in your interactions with all stakeholders., Making recommendations for improvement where feasible and appropriate., Delivering presentations or reports if necessary., Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral., Processes reservations from the sales office, other hotel departments, and travel agents., Knows the type of rooms available as well as their location and layout., Knows the selling status, rates, and benefits of all packages plans., Knows the credit policy of the hotel and how to code each reservation., Creates and maintains reservation records by date of arrival and alphabetical listing., Determines room rates based on the selling tactics of the hotel., Prepares letters of confirmation., Communicates reservation information to the front desk., Processes cancellations and modifications and promptly relays this information to the front desk.
Visa Details
Employment, 10/01/25
Personal Information
- Passport Number: MF355583
- Date of Birth: 05/28/90
- Gender: Female
- Nationality: Myanmar
- Marital Status: Single
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Timeline
RECEPTIONIST - Centara Mirage Beach Resort
02.2024
WAITRESS - Centara Mirage Beach Resort
12.2021 - 01.2024
WAITRESS - Chinese Palace Restaurant Group
04.2018 - 04.2020
ASSISTANT SALES & RESERVATION - Acacia Bagan Travels & Tours
01.2015 - 01.2017
LMTC(Leadership & Management Training College) - Receptionist, Theory & Practical Of Food & Beverage, NAW MAIBLE KHAING, Economic (diploma)
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