NAWANDA ARAFAT SULAIMAN
Senior Barista
Summary
Experienced barista with a proven track record in fast-paced retail environments. Specializes in crafting a diverse array of beverages, including coffee art, specialty drinks, and loose-leaf teas. Known for a vibrant personality and an unwavering commitment to delivering exceptional customer service. Fluent in English, excels in high-pressure situations, and consistently exceeds customer expectations.
Overview
3
3
Certifications
2
2
Languages
Work History
Senior Barista
Mantra Padel Sport Concept
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
- Provided excellent customer service, resulting in an increase in customer satisfaction scores
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Proactively engaged with customers to understand their needs and preferences, effectively promoting menu items and upselling culinary offerings to maximize sales
- Created visually appealing latte art and maintained high standards of drink aesthetics.
- Demonstrated deep knowledge of loose-leaf teas, brewing techniques, and tea pairings.
Barista
Ayoush Restaurant & Cafe
- Prepared and served hot and cold drinks such as coffee, tea, artisan and specialty beverages.
- Maintained the store environment and equipment always clean.
- Greeted customers as they entered the coffee shop.
- Checked temperatures of freezers, refrigerators, and heating equipment to verify proper functioning.
- Greeted and built rapport with customers, learning their names and favorite beverages.
- Crafted a range of signature and traditional drinks while maintaining consistency and speed.
- Maintained clean and hygienic workstations, sanitized tools, and organized supplies.
- Collaborated with team and management to address customer feedback and improve service.
Education
High School Diploma -
Mbogo Mixed S.S
04.2001 -
Skills
Excellent Communication
Latte Art & Coffee Presentation
Time Management
Point of Sale (POS) System Operation
Food Safety Knowledge
Loose Leaf Tea Knowledge & Brewing
Team Collaboration in High-Energy Environments
Customer Engagement & Upselling
REFERENCE
AVAILABLE UPON
REQUEST
Certification
Barista Skills Specialty Coffee Association
Timeline
High School Diploma -
Mbogo Mixed S.S
04.2001 -
Senior Barista
Mantra Padel Sport Concept
Barista
Ayoush Restaurant & Cafe