Microsoft Office
Neetha Harikumar
Customer Service Representative / Administration
Dubai,Dubai
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Senior Executive – CRM
Puravankara Limited (Builders & Developers),
Bangalore, India
08.2015 - 05.2016
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving service issues.
- Providing excellent Quality customer service and other duties as assigned
- Lead generation from digital marketing data ( UK & Middle East Clients)
- Passing the leads to relevant team
Assistant Administrator
Koshy’s Hospital
Bangalore India
02.2013 - 03.2015
- Performed routine clerical tasks by scanning, filing and copying documents.
- Evaluated correspondence, contracts and other business documentation for accuracy.
- Documented all communication between relevant stakeholders such as vendors, departments and customers.
- Maintained digital databases, physical files and area logs.
- · Organising and co-ordinating various departments in the hospitals like Accounts, Front office desk, Hr teams Etc
- Explaining the hospital policies and procedures to the customers(Patients)·
- Generated reports detailing findings and recommendations.
Customer Service Executive
First SourceLimited
Bangalore India
03.2009 - 12.2010
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
Education
BBA - Marketing Management And Research
Bangalore University
Bangalore,India 06.2005 - 06.2008
Skills
Excellent Communication Skills
Quick Learner
Multitasking
Problem Solving
Team Player
Software
Mojo-
Additional Information
Visa Status: Spouse Visa
DOB: 28-08-1985
Residing in: Al Nadha 2, Dubai
Timeline
Senior Executive – CRM
Puravankara Limited (Builders & Developers),
08.2015 - 05.2016
Assistant Administrator
Koshy’s Hospital
02.2013 - 03.2015
Customer Service Executive
First SourceLimited
03.2009 - 12.2010
BBA - Marketing Management And Research
Bangalore University
06.2005 - 06.2008