Nicholas Walsh
Dubai,United Arab of Emirates
Summary
Dynamic professional with expertise in market research interpretation and customer service, complemented by strong upselling and client communication skills. Proficient in Salesforce software, Microsoft Office, and Google Workspace, with technical capabilities in Solidworks CAD and various management systems. Adept at new customer prospecting, deal negotiation, product demonstration, and closing strategies. Demonstrates a keen understanding of profit and loss analysis alongside root cause problem-solving. Aiming to leverage skills towards impactful sales growth and client satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Sales Officer
Allsopp and Allsopp Real Estate Broker L.L.C
Dubai, United Arab Emirates
2026.02 - Current
- Negotiated rental terms to align landlord and tenant needs, ensuring mutually beneficial agreements and long-term satisfaction
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Drafted and reviewed tenancy contracts with precision, guaranteeing compliance with legal standards and clarity for all parties involved
- Strategically addressed tenant concerns during team meetings, proposing actionable solutions to enhance client satisfaction and retention
- Managed 100 cold calls daily, addressing inquiries, schedule property viewings, and resolving tenant and landlord concerns efficiently to maintain high customer satisfaction
Valet supervisor
Towne Park
Portland, United States
2025.08 - 2026.01
- Ensured smooth operations by efficiently managing a team of valets
- Upheld company policies consistently to maintain high service standards across the board
- Streamlined communication lines to facilitate quick response to 1000+ guest requests and internal stakeholders
- Managed busy periods effectively, reduced waiting times significantly
- Prioritised client needs effectively, delivered superior customer care at all times by having zero complaints
Bartender
Via Vecchia
Portland , United States
2022.02 - 2025.07
- Designed and introduced new signature cocktails to upsell premium beverages, boosting overall sales and customer interest
- Built strong relationships with regular patrons through exceptional interpersonal skills, fostering loyalty and repeat business
- Efficiently managed cash and card transactions while preparing drinks, ensuring accuracy and maintaining a balanced register
- Trained and mentored four new bartenders, enhancing team performance and ensuring consistent service quality.
Education
Bachelor of Science - Business Administration, Major in Finance
University of Southern Maine
Portland / United States 2022.09 - 2025.12
Skills
Soft Skills
- Market research interpretation
- Customer Service
- Upselling expertise
- Client communication
- New customer prospecting
- Deal negotiation
- Product demonstration
- Closing strategies
- Root cause problem-solving
- Profit and loss understanding
- Cold calling techniques
Technical Skills
- Salesforce software proficiency
- Microsoft Office
- Google Work Space
- Solidworks (CAD)
- Towne Landing (Car Tracking System)
- Resy (Reservation Management System)
- Coding (Java Script, C, C)
Languages
- English (Native)
- Mandarin (Elementary)
Certification
RERA Broker License
TIPS (Training For Intervention Procedures)
References
References available upon request.
Timeline
Sales Officer
Allsopp and Allsopp Real Estate Broker L.L.C
2026.02 - Current
Valet supervisor
Towne Park
2025.08 - 2026.01
Bachelor of Science - Business Administration, Major in Finance
University of Southern Maine
2022.09 - 2025.12
Bartender
Via Vecchia
2022.02 - 2025.07