Nida Islam
Dubai
Summary
A fun loving professional individual who has a genuine interest in working with and helping clients. Nida fully understands the importance of appearance and behavior in creating a positive impression in any face to face role. She is therefore always immaculately well-spoken and very polite when talking to customers.
Overview
13
13
years of professional experience
Work History
Admin/Receptionist
Crown Wings Marketing Management
05.2025 - Current
- Greeted and assisted clients and visitors to create welcoming environment.
- Schedule appointments and maintain calendars.
- Managed phone calls, emails, and office inquiries to support smooth operations.
- Coordinated interview calls for new hires to facilitate prompt recruitment.
Control Tower Representative
TRELLA
Lahore
10.2021 - 05.2024
- Efficiently monitored and managed daily logistics operations using advanced tracking systems.
- Acted as the central point of contact for suppliers, carriers for smooth operations,
- Proactively identified and resolved logistical issues and disruptions, maintaining high levels of service.
Social media moderator
SAPPHIRE TEXTILE MILLS LTD
Lahore
06.2020 - 01.2021
- Build and execute social media strategy through competitive research.
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections.
- Set up and optimize company pages within each platform to increase visibility.
Greenlight Expert
UBER
Lahore
08.2017 - 08.2020
- Deliver 5-star, in-person support experience to our partners.
- Work with the Driver Operations team to make our processes even better.
- Empathetic: Empathy towards driver partners and willingness to help them.
Telesales Representative / TSR / CSR
MOBILINK (PMCL)
Lahore
08.2013 - 08.2016
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management.
- Prepare product or service reports by collecting and analyzing customer information.
Education
B.A -
University of the Punjab
Lahore01-2021
Skills
- Office administration
- Appointment scheduling
- Customer Service
- Client interaction
- Communication Skills
- Interpersonal Skills
- Teamwork
Hobbies and Interests
Book Reading, Video Editing
Languages
- Urdu - Native
- English - Fluent
Timeline
Admin/Receptionist
Crown Wings Marketing Management
05.2025 - Current
Control Tower Representative
TRELLA
10.2021 - 05.2024
Social media moderator
SAPPHIRE TEXTILE MILLS LTD
06.2020 - 01.2021
Greenlight Expert
UBER
08.2017 - 08.2020
Telesales Representative / TSR / CSR
MOBILINK (PMCL)
08.2013 - 08.2016
B.A -
University of the Punjab