Summary
Overview
Work history
Education
Language Known
Hobbies and Interests
Disclaimer
Timeline
Generic

NIKHIL ANSARI

DUBAI,UAE

Summary

I aim in setting up a successful airline career through hard work and determination coupled with honesty and dedication and thereby achieving an excellent symbiotic relationship with the organization I work for. I value these morals that help me emerge triumphant in the tasks entrusted to me and I will carry these into the organization that employs me and use it to generate goodwill and profits for them.

Driven professional with excellent organisational and leadership abilities, bringing strong customer service and conflict resolution skills to ensure smooth airport operations. Skilled in team management and communication, fostering collaborative and efficient work environment. Committed to enhancing passenger experience and operational efficiency.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Airport services supervisor

Emirates Airlines
Dubai, UAE
03.2023 - Current
  • Conduct Pre-flight checks at the gates
  • Scan the allocated flights for better management during boarding activity.
  • Providing briefing to team members before commencing the flight activities
  • Thoroughly monitored flight boarding activities at the gates
  • Delegating responsibilities to team members.


  • Sorting out last minute issues and customer requests to enhance customer experience
  • Providing feedback to team members

Airport Services Agent

Emirates Airlines
Dubai, UAE
09.2016 - 02.2023
  • Provided top-tier customer service to enhance passenger comfort
  • Improved passenger satisfaction by promptly responding to enquiries.
  • Assisted passengers with check-in for smooth travel experience.
  • Implemented airport security measures diligently, maintaining safe environment for all travellers.
  • Ensured passenger safety during boarding and deplaning procedures.
  • Checked passports and visas, ensuring compliance with international travel regulations.
  • Coordinated passenger check-in procedures, maintaining accuracy and compliance with airline regulations.
  • Provided support to passengers with special needs to provide smooth travel experience.
  • Resolved passenger inquiries and issues promptly to maintain customer satisfaction.

Customer Services Agent

Dnata
07.2013 - 09.2016
  • Have gained experience in various areas of passenger handling such as Check-in, Boarding, Special Handling Allocation & Transfer Desk
  • Was able to deliver good customer service, meeting the standards of the Company and expectations of the Passengers.
  • Have taken up the responsibilities of Gates Team Leader and performed the tasks of Gates Supervisor, as in assisting the shift supervisor to handle to gates and manage the overall staff allocation.
  • Managed boarding processes to ensure timely departures.
  • Assisted elderly or disabled passengers.


Education

Executive Programme - undefined

ICSI
01.2012 - 01.2014

Bachelors - Commerce

Kerala University
01.2009 - 01.2012

Higher Senior Secondary Examination - undefined

Our Own High School, Dubai
01.2009 - 01.2009

Senior Secondary Examination - undefined

Our Own High School, Dubai
01.2007 - 01.2007

Language Known

English
Malayalam
Tamil
French

Hobbies and Interests

Hosting Events, Travelling

Disclaimer



 I do hereby declare that the above mentioned details are true to the best of my knowledge.


 NIKHIL ANSARI

Timeline

Airport services supervisor

Emirates Airlines
03.2023 - Current

Airport Services Agent

Emirates Airlines
09.2016 - 02.2023

Customer Services Agent

Dnata
07.2013 - 09.2016

Executive Programme - undefined

ICSI
01.2012 - 01.2014

Bachelors - Commerce

Kerala University
01.2009 - 01.2012

Higher Senior Secondary Examination - undefined

Our Own High School, Dubai
01.2009 - 01.2009

Senior Secondary Examination - undefined

Our Own High School, Dubai
01.2007 - 01.2007
NIKHIL ANSARI