Nikhildas Kuriyakkotte Lohidas
Abu Dhabi,United Arab Emirates
Summary
Secure a responsible career opportunity to fully utilize knowledge and skills acquired over the past 9+ years of experience in the Aviation - airport operations fields, while making a significant contribution to the success of the company.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work history
Ticketing and reservation Agent
Etihad Airways Ground Services
Abu Dhabi, UAE
10.2023 - Current
Guest Service Agent
Etihad Airport Services
Abu Dhabi
01.2017 - 04.2025
- Airline qualification: Etihad Airways, Go Air, Wizz Air, Egypt Air, Air India, Royal Jordan, Biman Air, Gulf Air, Middle East Airlines, Srilankan Airways, Pakistan International Airlines and Indigo Airlines
- Operations areas:Ticketing and excess baggae counters, Premium and Economy check in, Transfer Desk, Arrivals, Boarding and Disruptions
- Maintain 100% compliance to safety, security, operating procedure, grooming and service standards
- Serve as shift in charge for Wizz Air - check in and boarding
- Cease every opportunity to generate revenue
- Ensuring regulatory requirements are met by handle and process sensitive data such as passenger personal information and travel documentation.
Customer Service Agent
Air India - SATS
India
01.2015 - 01.2017
- Company Overview: Official Ground Handler for Emirates airlines
- Official Ground Handler for Emirates airlines, served as a shift in-charge
- Pre-flight readiness and post-flight messaging
- 100% compliance of airline policy and procedures with utmost attention to details
- Safety and security standards compliance
- Led check in and boarding gate operations - ensured OTP achieved
- Excess baggage cashier
- Passenger document checks.
- Official Ground Handler for Emirates airlines
Education
BSC - COMPUTER SCIENCE
MOTHER ARTS AND SCIENCE COLLEGE
DIPLOMA - AIRPORT & AIRLINE MANAGEMENT
INFLIGHT AVIATION & TOURISM ACADEMY
Skills
- DCS: Sabre
- DCS: Navitor
- DCS: Macs
- DCS: Altea
- Time management
- Strong communication skills
- Critical thinking
- Problem solving
- Team leading
- Motivating
- Building
Timeline
Ticketing and reservation Agent
Etihad Airways Ground Services
10.2023 - Current
Guest Service Agent
Etihad Airport Services
01.2017 - 04.2025
Customer Service Agent
Air India - SATS
01.2015 - 01.2017
DIPLOMA - AIRPORT & AIRLINE MANAGEMENT
INFLIGHT AVIATION & TOURISM ACADEMY
BSC - COMPUTER SCIENCE
MOTHER ARTS AND SCIENCE COLLEGE
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