Vijay Kumar
Dubai
Summary
Experienced with ticketing and reservation systems, enhancing efficiency and customer satisfaction. Utilizes effective communication and organizational skills to manage high-volume environments. Track record of leadership in team settings and adapting to changing operational demands.
Overview
11
11
years of professional experience
Work History
Ticketing Reservation Supervisor
Riva Travel & Tourism LLC
Dubai, UAE
09.2021 - Current
- Supervised daily ticketing operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on reservation systems and customer service best practices.
- Managed B2B travel agents for domestic and international air ticketing using multiple B2B supplier platforms.
- Provided end-to-end backend support to B2B agents, including fare computation, ticket reissues, cancellations, and refunds.
- Troubleshot and resolved pricing discrepancies, transaction errors, and booking-related backend issues.
- Coordinated with and supported Nigeria-based backend team members, ensuring smooth operations and timely issue resolution.
- Ensured accurate fare calculations, compliance with airline policies, and system data integrity.
- Negotiated with travel partners and vendors to improve commercial terms and operational efficiency.
- Possessed strong IATA knowledge, including fare rules, regulations, and ADMs.
Ticketing Agent
Moksh Travels
Delhi, India
01.2021 - 08.2021
- Managed domestic and international air ticketing operations, including booking, issuance, and post-ticketing services.
- Handled pan-India domestic hotel bookings, coordinating with suppliers to ensure availability and cost efficiency.
- Managed corporate and reference client accounts, delivering high service levels and meeting SLA requirements.
- Processed ticket reissues, cancellations, refunds, and rescheduling in compliance with airline policies.
- Issued domestic corporate air tickets using corporate fare codes, booking through the IndiGo corporate portal and GDS systems for airlines such as Vistara.
Ticketing Executive
Oceana Travels Pvt. Ltd.
India
08.2015 - 10.2020
- Collaborated with cross-functional teams to streamline project execution and achieve organizational objectives.
- Managed end-to-end domestic and international air ticketing operations with accuracy and efficiency.
- Coordinated domestic hotel bookings across key destinations including Delhi and Goa.
- Handled corporate and reference clients, delivering high-quality service and maintaining long-term relationships.
- Negotiated with travel partners and vendors to optimize costs and increase overall company profitability.
- Expertly managed ticket reissues, cancellations, and refunds, ensuring compliance and customer satisfaction.
Education
Certification - Air Ticketing
The Tourism School
DelhiBachelor of Arts -
Delhi University
DelhiSkills
- Skilled in managing airline booking platforms
- Skilled in ticketing system functionality
- Profit maximization approach
- Skilled in utilizing GDS platforms
- Building supplier partnerships
- Client relationship management
- Comprehensive trip coordination
- Proficient in Amadeus, Galileo, and Sabre
- PNR data validation
- Ticket issuance, reassurance, voids, and refunds
- Counter & Team Coordination
- VIP & Corporate Client Handling
LANGUAGES
English
Hindi
CORE COMPETENCIES
- Domestic & International Travel Consulting
- Complex Itinerary Planning
- Amadeus / Galileo / Sabre (GDS)
- Ticket Issuance, Reissue & Refunds
- Airline Fare Rules & Coordination
- VIP & Corporate Client Handling
- Counter & Team Coordination
- Customer Complaint Resolution
Timeline
Ticketing Reservation Supervisor
Riva Travel & Tourism LLC
09.2021 - Current
Ticketing Agent
Moksh Travels
01.2021 - 08.2021
Ticketing Executive
Oceana Travels Pvt. Ltd.
08.2015 - 10.2020
Certification - Air Ticketing
The Tourism School
Bachelor of Arts -
Delhi University