JESCAH KYOMUKAMA
Customer service clerk
Deira
Summary
Driven by a commitment to customer service excellence, demonstrated at MAGI THLATH TRADING COLLC, I excel in fostering customer loyalty and satisfaction. Leveraging complaint resolution and problem-solving abilities, I've significantly enhanced customer relations. My experience as a Nursery Teacher has honed my skills in creating inclusive, positive learning environments, showcasing my adaptability and communication prowess.
Overview
6
6
years of professional experience
Work History
Customer Service Clerk
MAGI THLATH TRADING COLLC
03.2023 - Current
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
Nursery Teacher
MBARARA MUNICIPAL SCHOOL
02.2019 - 11.2021
- Improved student behavior through positive reinforcement strategies and clear communication of expectations.
- Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
- Contributed to the creation of an inclusive classroom culture by celebrating diversity through lessons on various cultures, traditions, and holidays.
- Developed students'' early literacy skills through storytime sessions, engaging activities, and guided reading exercises.
- Organized outings and field trips that exposed children to new environments and experiences, broadening their understanding of the world around them.
- Organized and supervised large and small group activities.
Education
GED -
BRAIN STORM HIGH SCHOOL
NTUNGAMO UGANDA 04.2001 -
Skills
Customer service excellence
Languages
English
Upper intermediate (B2)
luganda
Bilingual or Proficient (C2)
Timeline
Customer Service Clerk
MAGI THLATH TRADING COLLC
03.2023 - Current
Nursery Teacher
MBARARA MUNICIPAL SCHOOL
02.2019 - 11.2021
GED -
BRAIN STORM HIGH SCHOOL
04.2001 -
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