NIROSHAN PRADEEP
Dubai,United Arab Emirates
Summary
Dedicated professional with expertise in hospitality and customer service, demonstrating exceptional communication skills and a strong commitment to food safety. Proven ability to handle cash transactions efficiently while maintaining high standards of safe food handling. Known for patience, endurance, and good physical stamina, contributing effectively as a team player in multidisciplinary environments. Career goal includes advancing within the hospitality industry by leveraging skills in customer service and teamwork.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Crew trainer
McDonald's
Dubai, UAE
10.2022 - Current
- Handled high-pressure situations calmly providing solutions promptly.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Supported management in administrative tasks enhancing operational efficiency.
- Achieved high employee commitment through supportive mentoring practices.
- Improved employee retention rates by setting clear expectations during initial training period.
Crew member
KFC
Kurunegala, Srilanka
01.2019 - 12.2021
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Assisted in staff training to enhance teamwork and improve service delivery.
Education
High School Diploma - Computer Science
Udabadalawa National Collage
Kurunegala, Srilanka 01.2014 - 12.2017
Skills
- Food safety certification
- Communication excellence
- Patience and endurance
- Customer Service
- Good physical stamina
- Multidisciplinary teamwork
- Hospitality and customer service
- Team motivation
- Team Leadership
- Hard-working
- Effective under pressure
Timeline
Crew trainer
McDonald's
10.2022 - Current
Crew member
KFC
01.2019 - 12.2021
High School Diploma - Computer Science
Udabadalawa National Collage
01.2014 - 12.2017
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