NISHANT JHA
Dubai
Summary
Compassionate higher education professional with more than 12 years of experience in student consulting for countries like the US, UK, Canada, Australia and Europe. Instrumental in building processes for superior customer service and achieving monthly student enrollment and revenue targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admissions Head
Brighter Prep (Gotouniversity.ae)
Dubai
02.2022 - Current
- Heading admissions for new student enrollment targets by developing and executing recruitment strategies
- Built a process around student on-boarding, servicing and tracking applications to partner universities for invoices and decisions
- Conducting multiple informative sessions & webinars at schools and for the website to maintain a strong market presence
- Managed a team of 8 counsellors and sales executives, objectives setting, coaching and performance monitoring to ensure growth and motivation within the team
- Led projects and analyzed markets to identify opportunities for improvement
Branch Head
The Princeton Review, Manya, Ex & Raja Garden
New Delhi
07.2020 - 01.2022
- Achieving revenue goals of the two centres in Delhi for all product lines
- Ensuring smooth dissemination of admissions services & classes to students enrolled at the centres
- Planning of the manpower, budgeting & resources to ensure high productivity, smooth functioning and excellent service delivery
- Complaint handling & planning activities to enhance footfalls and positioning
Senior Counsellor
Brighter Prep
Dubai
07.2017 - 07.2020
- Led servicing for the students enrolled at Dubai, Sharjah and New Delhi branches with responsibilities to ensure submission of applications and superior delivery across all touch-points along the student application journey
- Meeting prospective students and parents to understand their plans and pitch the study overseas plan accordingly
- Handling 100+ students each intake whilst guiding them in profile building, essay brainstorming, university selection, and guiding through the VISA process
- Attending student outreach activities like attending school fairs, conducting presentations and workshops at schools, and our office premises
Senior Admissions Counselor
The Princeton Review
New Delhi
07.2015 - 06.2017
- Handling students for master's education in the US, Canada, UK and Germany
- Training new counsellors at Delhi and Bangalore centres for better delivery
Associate Assistant Manager
Shiksha.Com
01.2013 - 04.2015
- Delivering assigned student recruitment targets to international universities
- Liaising with university representatives to prepare counselling manuals and arrange webinars and teleconference sessions between students and the university.
Relationship Manager
Indian Institute of Planning and Management
02.2011 - 12.2012
- To work closely in all target markets by visiting education agents frequently to maintain relationships and establish new partner contacts at key markets.
Education
MBA - Business Management, Marketing
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT
Delhi06.2010
Bachelor of Commerce - Commerce Studies
DELHI UNIVERSITY
Delhi05.2008
Skills
- Detail Oriented
- Interpersonal & Communication Skills
- Leadership
- Ability to Work Under Pressure
- Customer Experience
- Adaptability
- Organized and Meets Deadlines
- Critical Thinking & Problem Solving
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
Digital Marketing
Timeline
Admissions Head
Brighter Prep (Gotouniversity.ae)
02.2022 - Current
Branch Head
The Princeton Review, Manya, Ex & Raja Garden
07.2020 - 01.2022
Senior Counsellor
Brighter Prep
07.2017 - 07.2020
Senior Admissions Counselor
The Princeton Review
07.2015 - 06.2017
Associate Assistant Manager
Shiksha.Com
01.2013 - 04.2015
Relationship Manager
Indian Institute of Planning and Management
02.2011 - 12.2012
MBA - Business Management, Marketing
INDIAN INSTITUTE OF PLANNING AND MANAGEMENT
Bachelor of Commerce - Commerce Studies
DELHI UNIVERSITY
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