Njei Gael makum
SALES OFICER
Dubai,DU
Summary
Driven by results, powered by relationships, and inspired by growth. I am a sales professional who thrives on turning opportunities into long-term partnerships. With a proven track record of exceeding targets and building trust with clients, I bring more than just numbers to the table. I bring strategy, energy, and a deep understanding of what drives business success. Over the years, I've developed a strong ability to listen actively, understand customer pain points, and deliver tailored solutions that add real value. Whether it's B2B, B2C, I take pride in transforming challenges into wins and prospects into loyal clients.
Overview
6
6
years of professional experience
Work History
Sales Officer
AUTOLKING
03.2024 - Current
- Delivering exceptional customer service to maximize client satisfaction.
- Boosted sales revenue by establishing strong relationships with key clients, and delivering targeted presentations.
- Closed 95% of qualified leads into deals by using strong negotiation skills.
- Successfully spearheaded participation at the UAE China Tyre & Auto Parts Expo 2024, which resulted in the addition of 60 international leads and 52 deals closed.
- Conducted regular check-ins with existing clients through calls and emails to ensure satisfaction and identify new opportunities.
- Managed key accounts for enhanced customer retention.
Call Center Specialist
Yamanote Atelier
03.2023 - 05.2024
- Provided helpful responses to customers' questions, concerns, and requests via phone and chats, achieving an 85% customer satisfaction rating.
- Built long-term client relationships through exceptional customer service skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Improved team productivity through effective collaboration and teamwork.
- Documented all phone interactions for record-keeping and quality control.
- Trained new staff on how to use the Oracle system software, which resulted in a 20% increase in order processing efficiency.
Senior Sales Associate
Concept Brands Group
11.2019 - 12.2022
- Achieved individual and team sales targets by engaging with customers and promoting products.
- Receiving, stocking, and merchandising inventory, ensuring a 100% accuracy rate in stock level to ensure timely availability of products for customers, reducing - stock outs and lost sales opportunities .
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Established rapport with customers through attentive listening and communication.
Education
Bachelor Degree - Law
University of Buea
High School Level Certificate - General knowledge
Presbyterian secondary school
Skills
- Communication
- Brand promotion
- Customer service
- Customer relationship management
- Brand representation
- Closing techniques
- Sales forecasting
- Lead generation
- Market research
- Multi tasking
- Communication
Accomplishments
- Within the period of 3 months I was able to improve customer service rating by 15% at Autolking.
Languages
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Personal Information
Timeline
Sales Officer
AUTOLKING
03.2024 - Current
Call Center Specialist
Yamanote Atelier
03.2023 - 05.2024
Senior Sales Associate
Concept Brands Group
11.2019 - 12.2022
High School Level Certificate - General knowledge
Presbyterian secondary school
Bachelor Degree - Law
University of Buea
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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