Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Noor Kalaji

Pharmacy Assistant
Dubai

Summary

Proven Pharmacy Assistant with a track record of enhancing inventory management and
customer satisfaction at Pharmacy Van Gogh. Excelled in secure storage of medications
and patient counseling, contributing to a streamlined client experience.
Demonstrates
strong collaboration skills and a commitment to accuracy, significantly improving team
efficiency and service quality
Responding to emails and messages, answering phone calls, and collaborating with clients

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Pharmacy Van Gogh
11.2023 - 11.2024

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Supported inventory management, ensuring proper stock levels and expiration
date monitoring for medication safety.
• Answered telephones and provided information about order status, store hours and pharmacy procedure

  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

Internship

Pharmacy Van Goh
10.2022 - 07.2023
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Analyzed problems and worked with teams to develop solutions.

Call Center Agent

Tandzorg Lief
08.2021 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Handled email and message communications related to appointments, treatment inquiries, and follow-ups.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.

Reception

Spaarne Gasthuis
06.2020 - 07.2021

• Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
• Created a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times
• Managed reception area, answered telephone calls and received packages.
• Collaborated with team members to maintain a clean, welcoming reception area for visitors and clients.

  • Supported reception by answering phones and greeting or escorting visitors.

Cashier

Dekamarkt
09.2019 - 05.2020

• Provided personalized fitness training programs, focusing on strength, muscle building, weight loss, and overall fitness improvement.
• Conducted one-on-one sessions, guiding clients on proper form, technique, and injury prevention to ensure safe and effective workouts.
• Developed tailored nutrition and workout plans to help clients achieve their specific fitness goals, including preparing athletes for bodybuilding competitions.
• Consistently supported clients, encouraging sustainable achievements.
• Proactively identifying and supporting the needs of colleagues in the workplace.

Shop Assistant

Zeeman
01.2019 - 08.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.

Education

Bachelor of Pharmacy Assistant -

Roc Nova College
Haarlem , Netherlands
04.2001 -

A1- C1 ( Dutch) -

Vrije Universiteit
Amsterdam ,
04.2001 -

High School Diploma -

Mohammad Feras Faaek Jedeed
Amsterdam , Netherlands
04.2001 -

Skills

Fast learner

Secure storage of medications

Verifying orders

Answering customer questions

Supply restocking Strong attention to detail

Customer care standards

Additional Information

• Arabic - Mother Tongue
• Dutch - Second language • English - proficient

Timeline

Pharmacy Assistant

Pharmacy Van Gogh
11.2023 - 11.2024

Internship

Pharmacy Van Goh
10.2022 - 07.2023

Call Center Agent

Tandzorg Lief
08.2021 - 09.2022

Reception

Spaarne Gasthuis
06.2020 - 07.2021

Cashier

Dekamarkt
09.2019 - 05.2020

Shop Assistant

Zeeman
01.2019 - 08.2019

Bachelor of Pharmacy Assistant -

Roc Nova College
04.2001 -

A1- C1 ( Dutch) -

Vrije Universiteit
04.2001 -

High School Diploma -

Mohammad Feras Faaek Jedeed
04.2001 -
Noor KalajiPharmacy Assistant