Noor Mirza
Dubai,UAE
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Enthusiastic , multi tasker with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
6
6
years of professional experience
Work history
Guest Relations Supervisor
Movenpick Hotel & Apartments Bur Dubai
Dubai
07.2022 - Current
- Enhanced guest satisfaction by promptly addressing their queries and concerns.
- Trained new staff members for improved customer service delivery.
- Achieved increased return visits with excellent customer relationship management skills.
- Surveyed guests and encouraged honest feedback to monitor service performance.
- Resolved customer complaints effectively, resulting in maintained brand loyalty by being highest enroller of 2 years
Guest service agent
Pullman Marjan Island Resort
Ras al-Khaimah
03.2019 - 06.2022
- Handled telephone calls professionally, directing them appropriately within different departments.
- Delivered first class customer care through polite, professional service.
- Checked guests in and out and processed payments according to booking notes.
- Reconciled floats and administered petty cash systems.
- Upselling and cross selling the different packages.
Education
Master of Business Administration - International Business
Aligarh Muslim University
IndiaSkills
- Problem-solving
- Communication skills
- Team building
- Sales techniques mastery
- Proactive follow-up behaviour
- Revenue generation strategies
Timeline
Guest Relations Supervisor
Movenpick Hotel & Apartments Bur Dubai
07.2022 - Current
Guest service agent
Pullman Marjan Island Resort
03.2019 - 06.2022
Master of Business Administration - International Business
Aligarh Muslim University
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