Noriel Baliza
Karama
Summary
Experienced Senior Barista skilled in beverage production and customer engagement. Enhanced customer loyalty through personalised service and creative recipes. Ensured compliance with health and safety standards while fostering a positive atmosphere through effective communication and problem resolution. Contributes to team success by leveraging strong organisational skills and a proactive approach.
Overview
11
11
years of professional experience
Work History
Senior Barista
Mado Restaurant and café LLC
, Dubai
12.2022 - Current
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
- Developed a loyal customer base by providing personalised recommendations based on individual tastes and preferences.
- Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
- Established rapport with customers to enhance their café experience with every customer, recommending drinks and pastries.
- Resolved customer complaints with professionalism and patience, turning negative experiences into positive ones.
- Trained staff in vital barista tasks, including coffee art, coffee machine operating and customer service techniques.
- Implemented hygiene and safety protocols in the café, maintaining a clean and safe environment for both staff and customers.
- Complied with health and safety regulations
- Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Ensured cafés maintained clean, pristine and within sanitation regulations by instructing staff to clear areas regularly.
- Managed stock levels of coffee beans and barista supplies, conducting weekly inventory checks to prevent shortages.
- Conducted stock counting to ensure accurate inventory levels, ordering and replenishing.
- Ordered, received and stocked supplies and retail products.
- Conducted regular quality control checks on coffee beans and other ingredients, ensuring freshness and taste standards.
- Developed and implemented new beverage recipes, contributing to menu diversity and customer satisfaction.
- Worked on recipe and blend adaptations, regularly updating varied drinks menus to maintain customer interest.
- Monitored temperatures of equipment to ensure proper functioning of freezers, refrigerators and heating equipment to verify proper functioning.
- Monitored café for seating availability, safety and wellbeing of guests.
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Checked if brewing equipment operates properly and reported any maintenance needs.
- Conducted regular quality control checks on coffee beans and other ingredients, ensuring freshness and taste standards.
Dispatcher
Classic Baker Corporation
01.2021 - 11.2022
- Coordinated timely delivery of cakes to meet customer orders
- Inspected goods for damage, reported findings to accounting for reimbursements and accurate record keeping
- Executed stock-related duties, including returning, packing, pricing, and labelling supplies to maintain inventory accuracy
Enumerator
PSA
Tarlac City
09.2020 - 09.2020
- Conducted face-to-face interviews with selected participants, meticulously gathering and recording accurate data.
- Collected census data through door-to-door interviews, ensuring accurate community representation.
- Engaged with local residents during census period to facilitate data collection in familiar surroundings.
- Participated in training sessions to enhance skills in survey methodologies and data collection techniques.
- Secured collected data in a confidential manner to protect participant privacy.
Store keeper
Culex Hospitality LLC Little Bangkok production
03.2018 - 03.2020
- Managed inventory levels, conducted regular stock checks, and updated stock records for accurate tracking.
- Executed stock-related duties, including returning, packing, pricing, and labelling supplies to ensure accurate inventory management
- Ordered and received supplies, liaised with vendors to resolve discrepancies against purchase orders for accurate record keeping
- Receive, unload, and shelve supplies
- Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping
- Ensured optimal stock rotation to enhance product quality and availability and coordinate the disposal of surpluses
- Stocked department storerooms efficiently to ensure organised inventory, adjust min and max par levels in an automated inventory system
- Maintained accurate records of all received and dispatched goods, ensuring compliance with audit requirements.
- Stored stock securely to protect quality and prevent damage securely to uphold quality and prevent damage to goods
Checker cum Sales
Wilcon Depot Inc.
01.2016 - 02.2018
- Acknowledged, greeted, and engaged customers upon entering department to enhance shopping experience.
- Provide excellent customer service to guests.
- Executed stock-related duties, including returning, packing, pricing, and labeling supplies to maintain inventory accuracy.
- Worked efficiently in a fast-paced environment while maintaining control over tasks.
- Lifted and organised items weighing up to 40 lbs. to a height of 4 feet to ensure optimal stock levels.
Assembly Line Operator
International Wiring Systems
01.2016 - 02.2018
- Assembled and inspected world-class transfer cases in accordance with company quality inspection logs and safety procedures.
- Identified and solved production problems in a timely manner
- Assessed production line issues and reported findings to management for resolution.
- Implemented Japanese lean manufacturing methods, enhancing operational efficiency.
- Participated in waste reduction initiatives, contributing to streamlined manufacturing processes.
- Ensured a tidy operations area to promote safety and efficiency.
- Participated actively in safety team meetings and audits
- Audited and cycle counted inventory controlling departments days on hand
Education
Associate - Information Technology
Tarlac State University
Philippines 04-2011
Secondary -
Tarlac National High School
Philippines 04-2009
Skills
- Brewing equipment maintenance
- Coffee quality control
- Beverage customization
- Recipe development
- Stock management
- Safety compliance
- Staff training
- Cash handling
- Customer Service
- Multitasking
- Microsoft Office
- Hospitality expertise
- Staff training
Custom
1991-08-09
Timeline
Senior Barista
Mado Restaurant and café LLC
12.2022 - Current
Dispatcher
Classic Baker Corporation
01.2021 - 11.2022
Enumerator
PSA
09.2020 - 09.2020
Store keeper
Culex Hospitality LLC Little Bangkok production
03.2018 - 03.2020
Checker cum Sales
Wilcon Depot Inc.
01.2016 - 02.2018
Assembly Line Operator
International Wiring Systems
01.2016 - 02.2018
Associate - Information Technology
Tarlac State University
Secondary -
Tarlac National High School