Nouman Zafar
Dubai
Summary
Results-oriented Sales and Business Development Professional with 10 years of experience in luxury retail and Dubai real estate. Specialises in advising investors on premium residential properties, negotiating high-value transactions, and delivering strategic investment solutions. Demonstrates expertise in client acquisition, market analysis, and relationship management, with a strong background in leading operations and sales teams to drive revenue growth.
Overview
1
1
Certification
17
17
years of professional experience
Work history
Property Advisor
Aqua Properties
Dubai
2025.06 - Current
- Advised high-net-worth clients on off-plan and resale opportunities in Emaar developments, enhancing their investment strategies.
- Delivered data-driven ROI and capital appreciation insights to inform client investment decisions.
- Aligned property recommendations with individual financial objectives in Dubai’s market.
- Conducted property viewings for prospective buyers, streamlining decision-making processes through tailored property presentations.
- Handled all paperwork related to lease agreements or closing transactions ensuring accuracy in documentation.
Sales & Leasing Advisor
D&B Properties
Dubai
2024.04 - 2025.02
- Conducted 100+ outbound calls daily to qualify prospects and secure viewing appointments, enhancing lead conversion.
- Facilitated multiple rental transactions through effective follow-up and objection handling, strengthening client relationships.
- Managed leasing operations at premium Dubai Hills through daily proactive outreach calls, increasing engagement with potential clients.
Store Incharge
Rivoli Vision By Rivoli Group
Dubai
2018.05 - 2024.01
- Drive store performance by achieving KPIs including sales targets, ATV, and conversion rate through effective selling techniques
- Maximised upselling and cross-selling opportunities across frames, lenses, and accessories to boost overall sales performance
- Delivered patient-focused product recommendations and supported optometrists to enhance lens conversion and sales outcomes
- Manage daily store operations, ensuring compliance, visual merchandising, and high service standards
- Oversee stock control, including inventory management, audits, and monthly stocktakes
- Handle cash management and petty cash in line with company procedures
- Lead, train, and develop team members to achieve individual and store performance targets
- Resolved customer queries and escalations to uphold high patient satisfaction
- Strong expertise in optical lenses and contact lenses, including Carl Zeiss, Essilor, and Rodenstock, with knowledge of Luxottica, Kering Eyewear, and Marcolin
Senior sales executive
Grand Optics
Dubai
2014.11 - 2018.04
- Utilised expert knowledge of advanced lens technologies from Carl Zeiss, Essilor, Rodenstock, Alcon, and Johnson & Johnson to conduct detailed product comparisons and recommend tailored solutions, enhancing cross-selling and upselling success.
- Delivered personalised, high-end optical consultations and exceptional customer service, resulting in high customer satisfaction and increased repeat business in luxury eyewear segment.
- Maintained fully stocked, visually appealing displays, improving the premium in-store shopping experience.
Sales Promoter
Bulls Eye Communication
Lahore
2012.06 - 2014.09
- Promoted multinational and national brands, increasing visibility and consumer interest in shopping malls and luxury hotels.
- Distributed product samples and engaged shoppers, fostering brand loyalty and encouraging purchase decisions.
- Conducted live product demonstrations at stores, events, festivals, and TV shows.
- Showcased optimal product usage using engaging presentations, graphics, and slideshows.
- Highlighted competitive advantages while addressing customer queries, enhancing product understanding and customer satisfaction.
Relationship advisor
Telenor Pakistan
Lahore
2009.02 - 2012.06
- Handled 250–300 inbound calls daily, efficiently resolving customer queries in fast-paced environment.
- Utilised problem-solving and negotiation skills to make quick independent decisions, minimising escalations.
- Documented customer complaints and escalated cases to appropriate departments for timely resolution.
Skills
- Real Estate Market Trends
- Property Valuation
- Market Analysis
- Negotiation
- Client Relationship
- Sales Force CRM
- Management Skills
- Leadership
- Critical Thinking
- Time Management
- Active Listening
- Store Operations
TRAININGS ATTENDED
- Complaints Management
- Luxury Selling
- Leadership Skills
- Luxottica
- Marcolin
- Kering
- Carl Zeiss & Essolor
- Alcon & J&J CL
- Client Relationship & Business Development
Languages
English
Fluent
Hindi/ Urdu
Native
Certification
RERA Certified
Timeline
Property Advisor
Aqua Properties
2025.06 - Current
Sales & Leasing Advisor
D&B Properties
2024.04 - 2025.02
Store Incharge
Rivoli Vision By Rivoli Group
2018.05 - 2024.01
Senior sales executive
Grand Optics
2014.11 - 2018.04
Sales Promoter
Bulls Eye Communication
2012.06 - 2014.09
Relationship advisor
Telenor Pakistan
2009.02 - 2012.06